Brooklyn Sutherland
Richibucto Road,Canada
Summary
Dynamic and result-oriented professional with experience as a supervisor, customer service representative, and restaurant hostess. Demonstrated ability to lead teams, enhance customer engagement, and deliver exceptional service in fast-paced environment. Committed to fostering positive experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CIBC
07.2023 - Current
- As a customer service representative at CIBC, my responsibilities include engaging clients with a focus on their needs, solving problems efficiently, leveraging technology to enhance service delivery, prioritizing client satisfaction, maintaining a goal-oriented approach, demonstrating a passion for helping people, being eager to learn, and upholding strong values the reflect the banks commitment to excellence.
Supervisor/Cashier
Shoppers Drug Mart
09.2020 - 09.2023
- As a supervisor at Shoppers Drug Mart, my primary duties include overseeing daily operations, managing staff performance, and ensuring exceptional customer service. Being responsible for training and mentoring team members etc.
Hostess
Boston Pizza
03.2023 - 08.2023
- As a hostess at Boston Pizza, my key responsibilities include greeting guests and seating guests, managing reservations and waitlists efficiently.
Education
Business Courses
University of New Brunswick
Fredericton, NBGrade 12 Diploma -
Fredericton High School
01.2023
Skills
- Bilingual communication in French and English
- Effective management techniques
- Effective communication skills
- Detail-oriented work
- Strong multitasking capabilities
- Problem-solving skills
- Efficient data input
- Customer engagement
Certification
French Language Evaluation - Advanced Intermediate 2023
Timeline
Customer Service Representative
CIBC
07.2023 - Current
Hostess
Boston Pizza
03.2023 - 08.2023
Supervisor/Cashier
Shoppers Drug Mart
09.2020 - 09.2023
Business Courses
University of New Brunswick
Grade 12 Diploma -
Fredericton High School
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