Moussa Soussin Kone
Bedford,NS
Summary
To leverage my skills in business and administration management, along with my experience in sales and marketing, to drive growth and increase sales for an organization, both in physical and online settings.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Moov Africa
01.2022 - 01.2023
- Delivered exceptional customer service and maintained excellent etiquette
- Proactively sold and upsold internet products and services, consistently exceeding sales targets
- Underwent comprehensive training to enrich customer engagement and sales conversions
Cashier
Mali Food
09.2021 - 01.2022
- Provided polite and friendly service to customers
- Operated the cash register, handled transactions, and returned change
- Ensured accuracy in payment and transaction processes
Seller
Shop Koné
05.2019 - 03.2020
- Sold clothes such as T-shirts, shirts, and jeans
- Managed receipts and information for all items purchased, both online and in-store
- Organized and maintained the store, ensuring all items were properly displayed
Education
Certificate of Completion - Intensive General English Program
Canadian Language Learning College
04.2024
IELTS - Academic Test
Higher Institute of Management, Computer Science and Accounting
03.2026
Companies and Administration Management -
Higher Institute of Management, Computer Science and Accounting
09.2020
High School Diploma -
LBGO
08.2018
Skills
- Strong interpersonal and communication skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Access)
- Bilingual: Fluent in English and French
- Ability to resolve customer complaints, both internal and external
- Excellent customer service skills, including over the phone
- Ability to work under pressure in a hectic environment
- Continuous Learning
- Effective Communication
- Team Work
Additionalskillsinterests
- Communication Skills: Skilled in delivering presentations and communicating complex information in a clear, respectful, and professional manner.
- Technical Proficiency: Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Access.
- Language Proficiency: Bilingual, Fluent in both English and French.
Awards
- Best Player and Scorer, University League, 2021
- Student of the Month Award, 2024
Volunteer Experience
Helper, Charity of ESGIC, Bamako, Mali, 02/2020, 11/2020, Organized and packed school supplies for children with disabilities., Provided essential items and clothing to children in need.
Languages
English
Native or Bilingual
French
Native or Bilingual
Reading, playing Soccer, Swimming and so on.
Enjoy every free time as much as I can, so that would not bored!
Bettering my Knowledge by reading and my health by playing!
Timeline
Customer Service Representative
Moov Africa
01.2022 - 01.2023
Cashier
Mali Food
09.2021 - 01.2022
Seller
Shop Koné
05.2019 - 03.2020
Certificate of Completion - Intensive General English Program
Canadian Language Learning College
IELTS - Academic Test
Higher Institute of Management, Computer Science and Accounting
Companies and Administration Management -
Higher Institute of Management, Computer Science and Accounting
High School Diploma -
LBGO
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