MALOBA L. KETIA
Edmonton
Summary
A self-motivated and detail-oriented individual with a strong background in customer service, seeking a challenging role within a growth-oriented organization. Committed to providing exceptional service and fostering customer loyalty while utilizing skills in communication, problem-solving, and team collaboration.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
AFRICAN TASTE FOOD
01.2020 - 01.2021
- Company Overview: South Africa
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Worked to build relationships with customers and built potential for additional sales.
- Managed inbound and outbound customer calls, resolving inquiries, complaints, and processing orders.
- Handled a high volume of daily tasks, including order tracking, payment processing, and account management.
- Worked closely with the sales and logistics teams to ensure time product deliver and client satisfaction.
Education
Diploma - Business Management
damelin College
01.2020
Skills
- Customer-service oriented: Experienced in addressing customer needs, resolving complaints efficiently, and ensuring satisfaction
- Team collaboration: Skilled in working collaboratively in dynamic environments, ensuring smooth team operations and project completion
- Problem-solving abilities: Capable of analyzing challenges and providing creative solutions to resolve conflicts and improve processes
Strong communication skills: Adept at engaging with clients and colleagues through clear and effective verbal and written communication
- Clerical expertise: Proficient in managing administrative tasks, such as data entry, report generation, and maintaining client records
- Multitasking: Able to manage multiple priorities in high-pressure, fast-paced environments while maintaining attention to detail
- Bilingual fluency: Fluent in both French and English, ensuring clear communication across diverse customer bases
- Tech-savvy: Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint), CRM systems, and internet-based tools for business operations
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
AFRICAN TASTE FOOD
01.2020 - 01.2021
Diploma - Business Management
damelin College
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