Brooke Madden
Oakville,ON
Summary
Brooke Madden is an Administrative Professional with over 4 years of customer service experience, adept at managing time and effectively prioritizing tasks in fast-paced environments. Proven track record of enhancing customer satisfaction and loyalty through exceptional support and efficient issue resolution. Strong communication and problem-solving skills contribute to maintaining positive relationships with clients. Aiming to leverage administrative expertise to support organizational goals and foster team performance through knowledge sharing.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Motivator)
GoodLife Fitness
Oakville, Ontario
09.2024 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained club cleanliness and attended monthly meetings.
Cleaner
Merry Maids
Oakville, Ontario
06.2024 - 09.2024
- Prepared chemical mixtures for cleaning applications in accordance with manufacturer safety guidelines.
- Sanitized bathroom areas thoroughly, ensuring cleanliness of toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Administrative Receptionist
The Rubinet Faucet Company
Vaughan, Ontario
06.2023 - 04.2024
- Customer facing, assisting walk-in clients to close a sale
- Managing office inventory, maintaining an orderly work environment
- Providing quotes & packaging orders for shipment.
- Managed a multi-line telephone system and distributed incoming mail.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Assistant Store Manager
Vape Meet
05.2022 - 05.2023
- Customer facing, utilizing customer service and upselling skills
- Maintaining inventory reports / product stocking
- Participating in goal setting meetings for production.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Hostess
Stack Restaurant
10.2021 - 05.2022
- Customer facing i.e., greeting & seating customers
- Running food to tables, maintaining customer satisfaction
- Greeting customers on the phone & takeout orders
- Organizing the stockroom & keeping the restaurant clean and orderly.
Cashier/Kitchen/Box Office
5 Drive in Movie Theater
08.2018 - 12.2021
- Greeted customers at box office / cashier
- Upsold at concession stands to increase profit
- Created a positive customer experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
Sobeys
Oakville, ON
07.2018 - 05.2019
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Business - Marketing - Business - Marketing
Centennial College
Scarborough, None01-2025
Human Resources Management -
George Brown
Toronto ON01-2023
Secondary School -
St, Thomas Aquinas
Oakville ONSkills
- MS Office - Word, Excel, PowerPoint, SharePoint
- Communication skills
- Time management skills
- Customer satisfaction
- Critical thinking
- CPR/Fire hazard safety certified
Languages
Polish
Professional
Timeline
Customer Service Representative (Motivator)
GoodLife Fitness
09.2024 - Current
Cleaner
Merry Maids
06.2024 - 09.2024
Administrative Receptionist
The Rubinet Faucet Company
06.2023 - 04.2024
Assistant Store Manager
Vape Meet
05.2022 - 05.2023
Hostess
Stack Restaurant
10.2021 - 05.2022
Cashier/Kitchen/Box Office
5 Drive in Movie Theater
08.2018 - 12.2021
Cashier
Sobeys
07.2018 - 05.2019
Business - Marketing - Business - Marketing
Centennial College
Human Resources Management -
George Brown
Secondary School -
St, Thomas Aquinas
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