Brooke Dzida-Madden
Oakville,ON
Summary
Brooke Madden is an administrative professional with 4+ years of customer service experience. Brooke utilizes her time management skills to work well under pressure in fast-paced environments. Brooke's goal is to obtain a position where she can use her previous administrative experience to contribute towards the company's goals and development.
Overview
6
6
years of professional experience
Work History
Administrative Receptionist
The Rubinet Faucet Company
01.2023 - Current
- Customer facing, assisting walk-in clients to close a sale
- Managing office inventory, maintaining an orderly work environment
- Providing quotes & packaging orders for shipment.
- Managed a multi-line telephone system and distributed incoming mail.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Assistant Store Manager
Vape Meet
06.2022 - 05.2023
- Customer facing, utilizing customer service and upselling skills
- Maintaining inventory reports / product stocking
- Participating in goal setting meetings for production.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Hostess
Stack Restaurant
01.2021 - 05.2022
- Customer facing i.e., greeting & seating customers
- Running food to tables, maintaining customer satisfaction
- Greeting customers on the phone & takeout orders
- Organizing the stockroom & keeping the restaurant clean and orderly.
Cashier/Kitchen/Box office
5 Drive in Movie Theater
01.2018 - 01.2021
- Greeted customers at box office / cashier
- Upsold at concession stands to increase profit
- Created a positive customer experience.
Cashier
Sobeys
01.2019 - 01.2020
- Greeting customers at checkout, handling payment
- Provided customers with a positive customer service experience.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
Human Resources Management -
George Brown
01-2023
Secondary School -
St, Thomas Aquinas
Skills
- MS Office - Word, Excel, PowerPoint, SharePoint
- Communication skills
- Time management skills
- Customer satisfaction
- Critical thinking
- CPR/Fire hazard safety certified
Languages
French
Limited
Polish
Professional
References
References available upon request.
Timeline
Administrative Receptionist
The Rubinet Faucet Company
01.2023 - Current
Assistant Store Manager
Vape Meet
06.2022 - 05.2023
Hostess
Stack Restaurant
01.2021 - 05.2022
Cashier
Sobeys
01.2019 - 01.2020
Cashier/Kitchen/Box office
5 Drive in Movie Theater
01.2018 - 01.2021
Human Resources Management -
George Brown
Secondary School -
St, Thomas Aquinas
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