Summary
Overview
Work History
Education
Skills
Timeline
Generic

FRANKLIN EGBO

Winnipeg,Canada

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative (Motivator)

Goodlife Fitness
04.2022 - 12.2024
  • Greeted members as they come into the club and check in for their workout
  • Properly and efficiently handle incoming calls from members and potential members.
  • Possess in-depth knowledge of memberships and all club services and amenities and can sell these products when opportunities arise.
  • Completed club runs and cleaning tasks as required to maintain cleanliness standards.
  • Handle comments, suggestions, and concerns in a courteous and professional manner.
  • Completed any other tasks required to provide an exceptional experience for members and guests.

Order Entry Representative

LR Foam Solutions
09.2021 - 04.2022
  • Accepted cash and credit card payments, issued receipts, and provided change
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstocked items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Put merchandise in the assigned area, added tags, and secured larger pieces as required.

Overnight Staff Member

Planet Fitness
10.2020 - 09.2021
  • Answered phones, issued equipment, and completed guest check-in.
  • Cleaned and sanitized locker room to complete station assignments, wiped down gym equipment, and restocked supplies.
  • Returned equipment to proper locations and re-racked weights, equipment, and accessories.
  • Used POS system to assist with new membership cards, change of address and billing questions.
  • Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
  • Welcomed, greeted, and interacted with members and guests and verified proper equipment operation.

Receiving Associate

Bed Bath & Beyond
10.2019 - 08.2020
  • Directed trash removal and sanitation procedures to keep aisles and register areas organized.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.

Sales Associate

Home Depot
01.2019 - 09.2019
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Answered incoming telephone calls to provide store, products, and service information.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions, shared product knowledge and researched pricing and availability.

Education

Professional Pilot Training - Aviation

Harv's Air
Winnipeg, MB
12-2026

Skills

  • Customer Service
  • Attention to Detail
  • Flexible Schedule
  • Safety Practices
  • Verbal and Written Communication
  • Active listening

Timeline

Customer Service Representative (Motivator)

Goodlife Fitness
04.2022 - 12.2024

Order Entry Representative

LR Foam Solutions
09.2021 - 04.2022

Overnight Staff Member

Planet Fitness
10.2020 - 09.2021

Receiving Associate

Bed Bath & Beyond
10.2019 - 08.2020

Sales Associate

Home Depot
01.2019 - 09.2019

Professional Pilot Training - Aviation

Harv's Air

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FRANKLIN EGBO