Brooke Bolduc
Moncton,NB
Summary
4+ years within the Customer Service Industry. I am motivated, a quick learner and work extremely well with others. I am a friendly and energetic individual committed to providing the highest quality of service possible.
Overview
8
8
years of professional experience
Work History
Food and Beverage Server
Spruce And Iron
07.2023 - 10.2023
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Operated POS terminals to input orders, add bills to tabs and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food within a timely manner.
- Cleaned tables and chairs to ensure my work area was always up to par.
- Promoted drink and food deals to optimize sales.
- Addressed and handled customer complaints in polite and professional manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- In my downtime I assisted with the set up of banquet rooms for events such as weddings or cooperate functions.
- Completed an extensive opening and closing checklist daily in a timely manner.
- Provided exceptional service to a high volume of customers every day.
Receptionist
Moncton Honda
07.2022 - 06.2023
- Incoming and outbound calls in both french and english while using a multi-line phone system (15 lines)
- Ensured to greet every customer with a smile and positive attitude
- Stocked in new inventory
- Coordinated pick-up and delivery of express mail services.
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up daily.
- Served visitors by greeting, welcoming and directing to the appropriate personnel.
- Ordered coffee and office supplies
Coop/MDF Specialist
360 Insights
03.2020 - 09.2021
- Incoming and outbound calls in both French and English.
- Capturing classification data on each interaction.
- Responding to emails within a timely manor
- Processing reimbursement claims for companies such as Whirlpool, Maytag and Electrolux.
- Attending Team Meetings every morning.
- Keeping track of all claims processed to insure standards are being met.
- Verified claim data correctness in preparation for processing.
- Reviewed history to determine benefit eligibility for services.
Front Desk/Rock Climbing Instructor
Hop Skip Jump
09.2019 - 01.2020
- Assisted with proper fit of equipment and communicated instructions to climbers.
- Monitored guests' gear use and behaviors to verify compliance with rules.
- Checked equipment regularly to identify worn or broken areas impacting performance.
- Delivered group lectures and hands-on demonstrations to instruct students.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed customers to front desk and engaged in friendly conversations while conducting check-in process.
Housekeeper/Breakfast Attendant
The Rodd Moncton
06.2018 - 09.2018
- Interacted pleasantly with clients and guests when performing daily duties.
- Performed linen washing, dishwashing, vacuuming, dusting and mopping.
- Used cleaning chemicals following proper guidelines.
- Prepared daily breakfast bar with self-serve and cooked meal items.
- Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
- Monitored dining spaces to quickly clear and clean tables between guests.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
Server/Kitchen Staff Member
Moncton Catering
01.2016 - 04.2018
- Cleaned and sanitized frequently to maintain health code standards.
- Moved between different cooking stations to assist with meal preparations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleared table and bussed dishes.
Education
High School Diploma -
Riverview High School
Riverview, NB06.2019
Skills
- Interpersonal
- Team-oriented
- High volume production capability
- Organized
- Inquisitive
- Strong communication skills
Accomplishments
- Responsible beverage
- Food Safety
Timeline
Food and Beverage Server
Spruce And Iron
07.2023 - 10.2023
Receptionist
Moncton Honda
07.2022 - 06.2023
Coop/MDF Specialist
360 Insights
03.2020 - 09.2021
Front Desk/Rock Climbing Instructor
Hop Skip Jump
09.2019 - 01.2020
Housekeeper/Breakfast Attendant
The Rodd Moncton
06.2018 - 09.2018
Server/Kitchen Staff Member
Moncton Catering
01.2016 - 04.2018
High School Diploma -
Riverview High School
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