Allison Luong
Breslau,Ontario
Summary
Hard-working student with work experience and a proven knowledge of customer service and customer satisfaction. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Server
Thai Sun
03.2022 - Current
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Elevated customer satisfaction through follow-up and enthusiastic customer service.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by the restaurant.
- Organized implementation of new banners, displays and menus.
Bartender
Thai Sun
03.2022 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed new signature cocktails to support the bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
Hostess
Thai Sun
03.2022 - Current
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Used cash registers and credit card machines to cash out customers.
Content Creator
Frever
04.2023 - Current
- Conducted online research to obtain relevant information and materials.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Crafted dynamic content marketing pieces for a broad client base to drive consumer awareness of brands.
Barista
Loblaws Zehrs
11.2022 - 01.2023
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Field Marshal | Guelph Soccer
07.2021 - 08.2021
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation
- Confer with management to discuss and resolve participant complaints
- Evaluate recreation areas, facilities and services to determine if they are producing desired results.
Education
High School Diploma -
Grand River Collegiate Institute
Bachelor of Arts - English
Wilfrid Laurier University
Waterloo, ON04.2027
Skills
- Verbal and written communication
- Flexibility
- Interpersonal
- Leadership
- Organization
Certification
Smart Serve Certification
Timeline
Content Creator
Frever
04.2023 - Current
Barista
Loblaws Zehrs
11.2022 - 01.2023
Food Server
Thai Sun
03.2022 - Current
Bartender
Thai Sun
03.2022 - Current
Hostess
Thai Sun
03.2022 - Current
Field Marshal | Guelph Soccer
07.2021 - 08.2021
High School Diploma -
Grand River Collegiate Institute
Bachelor of Arts - English
Wilfrid Laurier University
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