Kelsey Forrest

Seasonal and renewable term from Late April- Early October each year

• Tabulated sales to reconcile with cash, checks and credit cards transactions to close out cart daily.
• Recommended and served alcoholic beverages to customers during high-volume and fast paced shifts
• Developed rapport with regular customers, fostering a positive atmosphere that encouraged repeat business.
• Checked with customers to determine satisfaction with meals and drinks, promptly taking action to correct problem.
• Trained new Beverage Cart Servers, sharing best practices for efficient service and sales success.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Seasonal Employment

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Processed payments and handled cash using point of sale (POS) computer system.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Handled disputes with a high level of intelligence and calmness, to effectively resolve misunderstanding.

• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Greeted and directed visitors to appropriate personnel and answered average of 50+ calls and emails daily.
• Collected payments, renewed memberships and resolved customer complaints with necessary updates to customer accounts.
• Vacuumed floors, cleaned bathrooms, dusted furniture and wiped exercise equipment daily to maintain organized, professional appearance