Bronwynn Fertuck
Gibsons,BC
Summary
Proven leader in hospitality, adept at menu development and workplace safety, enhanced customer engagement at Batch 44 by fostering strong relationships and training staff for excellence. Skilled in task delegation and customer service, significantly improved guest satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Batch 44
06.2020 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Receptionist
Sunshine Float Integrated Health
06.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Server
Daphne's Restaurant
08.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Chatelech Secondary School
Sechelt, BC06.2020
Skills
- Task Delegation
- Menu development
- Workplace Safety
- Customer Engagement
- Sales Promotion
- Liquor, beer, and wine knowledge
- Customer service expertise
- Food Service
- Inventory
- Creative Mixology
Languages
English
Native or Bilingual
Certification
- Serving it Right - 2018 to Present
Timeline
Bartender Supervisor
Batch 44
06.2020 - Current
Receptionist
Sunshine Float Integrated Health
06.2020 - 06.2021
Server
Daphne's Restaurant
08.2018 - 03.2020
High School Diploma -
Chatelech Secondary School
- Serving it Right - 2018 to Present
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