Tanya Bartlett
Calgary,AB
Summary
Diligent Bartender with 13 years experience providing food and beverage service to customers. Excellent skills in preparing drinks and increasing customer loyalty. Adept at performing opening and closing operations of establishment and managing inventory. Great multi-tasker and conversationalist.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Boston Pizza
09.2011 - 10.2024
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Increased overall revenue with creative drink promotions and themed events.
- Provided exceptional customer service, anticipating guests needs and exceeding their expectations consistently.
- Served high customer volumes during special events, nights, and weekends.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Education - Elementary Education
University of New Brunswick
Fredericton, NB10-2011
Bachelor of Arts - English Literature And Sociology
University of New Brunswick
Saint John, NB05-2010
Skills
- Task Delegation
- Menu development
- Team motivation
- Complaint Handling
- Social Media Marketing
- Beverage Preparation
- Wine and liquor knowledge
- Changing beer kegs
Languages
English
Native or Bilingual
Accomplishments
- Enhanced Guest Satisfaction Recognition
Contributed to the establishment receiving the "Most Improved Guest Rating" (2023) and the "Highest Guest Rating in Atlantic Canada" (2023 & 2024) from Boston Pizza International by delivering exceptional customer service and actively encouraging guest participation in satisfaction surveys. - Consistently Exceeded Performance Metrics
Achieved monthly recognition for highest number of positive guest survey responses, demonstrating a commitment to excellence in customer service and engagement. - Developed Successful Promotional Initiative
Designed a promotional drink menu now implemented in multiple Boston Pizza locations across Atlantic Canada, enhancing the customer experience and driving sales
Certification
- Proserve Liquor Staff Training
- SafeCheck® Canadian Food Safety Certification
Timeline
Bartender Supervisor
Boston Pizza
09.2011 - 10.2024
Bachelor of Education - Elementary Education
University of New Brunswick
Bachelor of Arts - English Literature And Sociology
University of New Brunswick
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