Brittany Breland

• Broad knowledge of service operations, such as food and beverage preparation, modified diets, computer proficiency, dishwashing, dry and refrigerated storage, and safety and sanitation
• Actively participated in regular team meetings designed to maintain open communication, address challenges and celebrate successes among foodservice team members.
• Arranged service work and managed maintenance logs on foodservice equipment.
• Resupplied napkins, cutlery, dishes and condiments on foodservice stations.

Worked in fast-past foodservice environment, multi-tasked and produced quality products with speed and accuracy.

• Maintained open communication lines between management teams across multiple locations to share best practices and drive continuous improvement within the organization''s foodservice division.
• Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
• Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
• Convert foodservice establishment''s potential risks into safe environments through meticulous attention to detail in hood system cleanings.
• Continually sought ways to improve personal skills and knowledge through professional development courses or seeking feedback from supervisors to better serve customers and contribute to the success of the foodservice facility.
• Promoted a positive environment for healing by working closely with foodservice staff to ensure appealing, nutritious meals were provided to pediatric patients.
• Maintained updated knowledge of current industry trends in foodservice operations to ensure continued relevancy within a competitive market.
• Successfully navigated complex regulatory environments, ensuring full compliance with all relevant health and safety standards as well as local, state, and federal laws governing foodservice operations.
• Gained proficiency in using various foodservice equipment, including espresso machines, blenders, and POS systems.
• Demonstrated versatility within various foodservice roles including serving, cooking, cashiering duties as needed for optimal staffing efficiency during peak hours.
• Supported maintenance of dining area and kitchen equipment, contributing to an efficient foodservice operation.

• Prepared and served nutritious meals in compliance with health and safety regulations.
• Operated kitchen equipment efficiently to assist in food preparation and service.
• Maintained cleanliness and organization of work areas to promote a safe environment.
• Trained new staff on food handling procedures and operational protocols.
• Streamlined food service processes, enhancing overall efficiency during peak hours.

• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained knowledge of university policies and procedures to assist students effectively.
• Coordinated with departments to ensure seamless communication and service delivery.
• Trained new staff on customer service protocols and operational procedures.
• Monitored visitor flow, optimizing wait times through effective queue management strategies.
• Implemented feedback mechanisms to enhance guest experiences and satisfaction levels.
• Led initiatives to improve service efficiency, resulting in streamlined operations.
• Developed training materials for staff development, focusing on best practices in guest services.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.