Pankaj Kumar
Surrey,BC
Summary
Dynamic foodservice professional with a proven track record at Wexford, excelling in cost reduction and process improvement. Skilled in foodservice technology and regulations, I foster team collaboration and enhance service quality. My strong communication abilities and commitment to customer satisfaction drive successful outcomes in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Food-service
Wexford
12.2024 - 07.2025
- Contributed to cost reduction initiatives by identifying opportunities for improved processes or vendor relationships related to foodservice operations.
- Actively participated in team meetings and contributed ideas for improving service quality or boosting revenue opportunities within the foodservice department
Tour Guide
Self Employed Services
03.2017 - 05.2023
- Designed and executed engaging tours tailored to diverse audiences.
- Developed comprehensive itineraries showcasing local history and culture.
- Implemented effective customer feedback systems to enhance tour experiences.
- Coordinated logistics and transportation for seamless tour operations.
- Established partnerships with local businesses to enrich tour offerings and support community engagement.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Pankaj Chinese Point
Self Employed Services
01.2004 - 05.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma - Certificate In Industrial Training Institute
Govt Boys Senior Secondary School
New Delhi 07.1999
Skills
- Foodservice staff management
- Foodservice technology
- In-flight foodservice
- Foodservice marketing
- Foodservice support
- Foodservice regulations
- Foodservice industry knowledge
- Foodservice equipment
- Foodservice regulations compliance
Languages
English,Hindi,Punjabi
Full Professional
Timeline
Food-service
Wexford
12.2024 - 07.2025
Tour Guide
Self Employed Services
03.2017 - 05.2023
Pankaj Chinese Point
Self Employed Services
01.2004 - 05.2014
High School Diploma - Certificate In Industrial Training Institute
Govt Boys Senior Secondary School