Britlee Martella
Tulare
Summary
Detail-oriented Relationship Manager skilled in fostering loyalty through effective communication and problem-solving. Proven ability to analyze client needs and streamline operations to improve service delivery and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Relationship Manager
AgWest Farm Credit
Tulare, CA
04.2019 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed client financial needs to provide tailored lending solutions specific to each commodity and improve portfolio performance.
- Collaborated with cross-functional teams to streamline processes for loan approvals and servicing.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant Manager
Delta View Farms
Visalia, CA
04.2016 - 04.2019
- Led daily operational meetings to align team goals and enhance productivity.
- Implemented process improvements that streamlined workflow and reduced downtime.
- Coordinated inventory management using specialized software for accurate tracking.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Secretary/Record Keeping
Hidden Valley Cattle
Corcoran, CA
06.2012 - 04.2016
- Managed daily office operations, ensuring efficient workflow and communication among departments.
- Maintained accurate records and files, supporting data integrity and accessibility for team members.
- Implemented digital filing systems to streamline document retrieval processes across the organization.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Assisted with preparation of reports and presentations, enhancing clarity and professionalism in communications.
Education
Bachelor of Science - Animal Science Emphasis in Dairy Science
California State University, Fresno
Fresno, CA05-2016
Skills
- Time management
- Excellent communication
- Organizational skills
- Attention to detail
- Reliability
- Relationship building and management
Timeline
Relationship Manager
AgWest Farm Credit
04.2019 - Current
Assistant Manager
Delta View Farms
04.2016 - 04.2019
Secretary/Record Keeping
Hidden Valley Cattle
06.2012 - 04.2016
Bachelor of Science - Animal Science Emphasis in Dairy Science
California State University, Fresno