RICHARD OFOSU ACHEAMPONG
Brampton,ON
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
8
8
years of professional experience
Work History
Relationship Manager
CalBank Plc Limited
03.2021 - 01.2024
- Managing a clientele base of about 8,000 both personal and business accounts.
- Facilitating Personal loans, salary advances, mortgagees to existing customers and prospective customers as well.
- Cross sell motor insurance and life insurance to prospective customers.
- Initiating outward transfers of funds internationally to beneficiaries on behalf of customers.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Analyzed market trends and identified potential new customers through research activities.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Developed strategies to attract new customers while retaining existing ones.
- Monitored competitor activities and evaluated their strengths and weaknesses against our own business objectives.
- Ensured compliance with relevant laws and regulations when dealing with customers.
- Assisted clients in setting up online banking services, debit cards.
- Assessed risk management practices for effectiveness in preventing losses due to fraud or negligence.
Sales Officer
Sunda Ghana International Limited
06.2020 - 01.2021
- Processing of new orders for customers to increase our market sales and set target during the given period
- Regular visitation to customers to build a good start relationship and seeking for more information that will be resourceful in growing their business
- Delivering of new samples and marketing materials to customers for them to display in their showrooms.
- Developed and implemented strategies to increase customer base and maximize profits.
- Conducted market research to identify potential sales opportunities.
- Identified key decision makers in target companies, maintained relationships with them, and negotiated deals.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Direct Sales Officer
CalBank Plc limited
09.2018 - 08.2019
- Develop and deployed strategies that will help in identifying prospective clients
- Built trust and credibility among customers by providing quality services.
- Manage clients and their Bank accounts.
- Presented products and services to prospective customers through face-to-face meetings or virtual conferencing.
- Ensured timely delivery of orders as per customer requirements.
- Maintained records of all sales activities including prospecting, leads generation, follow-up calls.
- Resolved customer complaints promptly and professionally.
- Provided training to new sales personnel on product features, pricing plans.
- Prepared proposals for prospective clients outlining terms and conditions of sale agreements.
- Compiled monthly reports on sales performance metrics such as total revenue generated, number of new customers acquired.
- Attended networking events or conferences to build relationships with existing and potential customers.
Sales Executive Intern
Yfm Radio Ghana
10.2015 - 01.2016
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
Education
Bachelor of Science - Marketing
Ghana Baptist University College
Kumasi05.2018
Diploma in Business Administration -
Ghana Baptist University College
Kumasi06.2016
Business -
Kumasi Academy Senior High School
Kumasi07.2013
Rockanje Presbyterian Junior High School
Kumasi06.2010
Skills
- Banking
- Customer Relationship Management
- Account Management
- Business Development
- Sales Expertise
- Financial Advising
- Product Knowledge
- Performance Analysis
- Customer Service
- Risk Management
- Asset Management
- Regulatory Compliance
- Team Leadership
- Risk Mitigation
- Credit History Review
- Analytical Problem Solving
- Time Management
- Strategic Planning
- Account Set up
- Sales Proficiency
- Public Speaking
- Critical Thinking
- Sales Reporting
- Portfolio Growth
- Effective Customer Communication
- Issue Resolution
- Written and Verbal Communication
- Fluent in English
- Written and Verbal Communication
- Financial Advising
- Risk Management
- Value Selling
- Product Knowledge
- Relationship Management
- Customer Service
- Credit History Review
- Time Management
- Business Development
- Client Relationships
- Driving
Leadership experience
- Ashanti Regional Coordinator, CalBank Plc limited National Service year group (2018).
- Vice President, Students Representative Council (SRC) Ghana Baptist University College (2017).
- President, Diploma in Business Administration Department Ghana Baptist University College (2016).
- Member of Students Parliament, Student Representative Council (SRC) Ghana Baptist University College (2015)
Research
- The Impact of absorptive capabilities on competitiveness and financial performance of SMEs in Ghana, Project Work, Ghana Baptist University College (2018).
Hobbies and Interests
- Driving
- Reading
- Developing Ideas
- Organizing and coordinating
- Listening to music
References
- Mr. Kwame Antwi Marfo, Branch Manager, CalBank Plc Limited (0245832681).
- Mr. Daniel Donkor, Senior Administrative Assistant to the University President, Ghana Baptist University College (0209142168)
Timeline
Relationship Manager
CalBank Plc Limited
03.2021 - 01.2024
Sales Officer
Sunda Ghana International Limited
06.2020 - 01.2021
Direct Sales Officer
CalBank Plc limited
09.2018 - 08.2019
Sales Executive Intern
Yfm Radio Ghana
10.2015 - 01.2016
Bachelor of Science - Marketing
Ghana Baptist University College
Diploma in Business Administration -
Ghana Baptist University College
Business -
Kumasi Academy Senior High School
Rockanje Presbyterian Junior High School
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