EBERE VINNERA-ANN NNADIASO
Oshawa,Ontario
Summary
RELATIONSHIP MANAGER PROFESSIONAL SUMMARY 15+ years of dedicated experience and expertise in developing and implementing business development strategies to facilitate business expansion, increased profitability, and sustainability. Proven success record in forging strong relationships with high-profile customers and boosting the client base. Proficiency in managing cross-functional teams to enable the attainment of organizational goals and mission. Capable of leading budgeting and forecasting to ensure adequate allocation of resources. Skilled at analyzing business data to provide insights and facilitate data- driven strategy development and informed decision-making.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Relationship Manager
First Bank of Nigeria Ltd
12.2012 - Current
- Maintained relationships with 5+ high-profile clients that referred the bank's services and attracted new clients
- Led budgeting and ensured the allocation of adequate resources to all units, reducing the efficiency ratio by 5%
- Appraised bank operations, identifying bottlenecks and deploying measures that increased productivity by 25%
- Train and monitor the efficiency and performance of downlines to accelerate the achievement of common goals
- Track employee performance routinely to detect lag points and apply necessary strategies to improve output
- Developed valuable relationships with vendors and suppliers that facilitated a 5% reduction in running costs
- Streamlined processes that helped the branch attain a 95% client satisfaction rate following a feedback survey
- Conduct routine operational inspections to ensure full compliance with standard financial service regulations.
Banking Officer | Team Lead
Diamond Bank Plc
09.2008 - 12.2012
- Liaised with managers to enact business development strategies that upped the annual growth rate by 10%
- Forged and sustained strong relationships with 25+ customers over 7 years that increased revenue generation
- Applied cross-selling & upselling techniques with proven success that upped annual bank product sales by 10%
- Reviewed an average of 15 loan applications weekly to endorse the approval or declination that cut credit risks
- Executed assigned duties & operations while ensuring strict compliance with standard regulations & policies
- Offered data-driven financial guidance and risk assessments to clients that helped to sustain 80-90% satisfaction
- Evaluated assets and investment portfolios to determine sustainability and promptly detect and mitigate risks
- Received and addressed customer complaints and effected feedback that boosted customer satisfaction by 40%
- Conducted market research that facilitated the identification of prospective clients and implemented acquisition strategies that increased the bank's customer base by 20% in 5 years.
Education
Bachelor degree - Business Administration
Anambra State University
ULI ANAMBRA STATE NIGERIA 08.2006
Post Graduate degree - Human Resource Marketing and Entrepreneurship
Trent University
Durham, ONSkills
- SKILLS/QUALIFICATION HIGHLIGHTS
- Possess the ability to deescalate tension among employees & peacefully address & resolve employee concerns
- Capable of effectively analyzing & managing financial & business risks to drive requisite mitigative measures
- Mentor and coach downlines, facilitating their growth and development by sharing relevant work experiences
- Track record of efficiently delegating tasks to aid swift & adequate execution of tasks to enhance productivity
- Proficiency in allocating resources efficiently & collaborating with personnel to drive process optimization
- Excel in effectively planning & organizing & executing tasks expeditiously to maximize time efficiency & output
- Skilled at positively influencing team members and facilitating necessary training to boost team performance
- Ability to stay self-aware, grasp & manage team emotion to cut burnouts & enhance workplace management
- Competency in employing my interpersonal skills to foster collaborative workspaces & culture to boost output
- Excel at integrating cutting-edge technological tools to ensure two-way communication to enhance efficiency
- Typing and 10-Key Entry
- Public Speaking
- Financial Advising
- Effective Customer Communication
- Business Relationship Cultivation
- Risk Assessment and Classification
- Relationship Review Process
- Loan Processing
- Service Delivery Enhancement
- Deadline Management
- Credit History Review
- Product Knowledge
- Business Development
- Regulatory Submissions
- Banking
- Manage Cash Flow
- Strategic Selling
- Time Management
- Sales Expertise
- Providing Feedback
- Sales and Marketing
- Verbal and Written Communication
- Business Intelligence Gathering
- Client Acquisition
- Word Processing
- Human Resources Knowledge
- FHA Loan Process Knowledge
- Customer Relationship Management
- Client Relationships
- New Business Generation
Certification
- First Aid/CPR Certified
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Relationship Manager
First Bank of Nigeria Ltd
12.2012 - Current
Banking Officer | Team Lead
Diamond Bank Plc
09.2008 - 12.2012
Bachelor degree - Business Administration
Anambra State University
Post Graduate degree - Human Resource Marketing and Entrepreneurship
Trent University
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