Brisa Mileo Namiki
Burlington,Canada
Summary
Supply Chain & Logistics Professional with proven experience in international transportation, inventory control, vendor/carrier management, and compliance with regulated chemical distribution. Skilled in ERP systems, order management, and documentation for North American import/export operations. Adept at problem resolution, continuous improvement, and cross-team collaboration, with a strong track record of supporting customer satisfaction and cost optimization. Experienced in covering both Logistics and Customer Service functions, ensuring end-to-end supply chain efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistics & Customer Service Coordinator
Barentz North America
Burlington, ON
03.2024 - Current
- Manage end-to-end order and logistics processes, from order entry and confirmations to domestic/international shipments and customer delivery.
- Act as the primary communication link with customers, providing timely updates on order status, shipment tracking, and product availability.
- Provide customers with Certificates of Analysis, compliance documents, and order confirmations, ensuring transparency and trust in every transaction.
- Proactively handle customer inquiries, complaints, and returns, resolving issues such as delays, damages, or product discrepancies to maintain high satisfaction levels.
- Coordinate with suppliers, 3PLs, carriers, and warehouses to ensure timely and cost-effective deliveries, while maintaining optimal inventory levels.
- Oversee documentation and compliance (BOL, COA, Packing List, CUSMA), ensuring adherence to WHMIS and TDG regulations for hazardous goods.
- Act as NCR Coordinator: investigate discrepancies, file claims, coordinate disposals, and ensure corrective actions for continuous improvement.
- Develop cross-border alignment by providing cross-training between Canadian and U.S. operations, standardizing processes and reporting.
- Liaise with Finance, Sales, and Product Coordination to resolve order discrepancies, manage freight accruals, and support month-end reporting.
- Support divisional sales targets by strengthening supplier/carrier relationships and optimizing transportation schedules.
Senior Import Analyst
Cellar Vinhos / Beaune Importadora Ltda.
São Paulo / Burlington, CA
02.2022 - 03.2024
- Negotiated contracts and freight agreements with international suppliers across Europe and Latin America.
- Managed import operations for the Brazilian Ministry of Agriculture (MAPA), including Anexos IX, COAs, and Chamber of Commerce docs.
- Developed shipment planning and cost analysis tools, reducing logistics costs and improving delivery times.
- Supervised and trained a team of two analysts, providing technical and soft-skill development.
Import Analyst
Cellar Vinhos / Beaune Importadora Ltda.
São Paulo / Burlington, CA
03.2021 - 02.2022
- Coordinated daily import operations, customs clearance, and freight consolidation.
- Communicated with producers across Europe and Latin America to ensure compliance and efficiency.
- Managed freight contracts and ensured proper documentation for regulatory approvals.
Operations Analyst & Purchasing
Black Box do Brasil
São Paulo, BR
09.2019 - 03.2021
- Implemented a new financial control system, replacing outdated processes.
- Managed forecasting, inventory control, and supplier sourcing.
- Created and monitored purchase orders, returns, and shipping orders.
Administrative Assistant
Black Box do Brasil
03.2018 - 08.2019
- Supported warehouse and office operations with reports, scheduling, and document control.
Education
Diploma - International Business Management
Greystone College
Toronto, ON01.2024
English Communication
ILSC Education Group
01.2022
Bachelor's - Business Administration
UNIESP University
01.2021
Skills
- International Logistics & Trade Compliance (CUSMA, WHMIS, TDG)
- Import/Export Operations & Documentation (BOL, COA, CUSMA, COO)
- Inventory & Order Management
- Vendor & Carrier Management
- ERP Systems (Datacor, SAP) & Process Optimization
- NCR Coordination & Claims Resolution
- Cross-Training & Stakeholder Communication
- Advanced Excel & Reporting
Languages
English
Full Professional
Portuguese
Native or Bilingual
Certification
- Supply Chain Management – Purchasing Manager
- International Trade
- Time Management for High Performance
- Agile Scrum Fundamentals
Timeline
Logistics & Customer Service Coordinator
Barentz North America
03.2024 - Current
Senior Import Analyst
Cellar Vinhos / Beaune Importadora Ltda.
02.2022 - 03.2024
Import Analyst
Cellar Vinhos / Beaune Importadora Ltda.
03.2021 - 02.2022
Operations Analyst & Purchasing
Black Box do Brasil
09.2019 - 03.2021
Administrative Assistant
Black Box do Brasil
03.2018 - 08.2019
English Communication
ILSC Education Group
Bachelor's - Business Administration
UNIESP University
Diploma - International Business Management
Greystone College