Bria Boltakke
Qualicum Beach,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Spa Coordinator
Tigh Na Mara Resort & Spa
03.2021 - Current
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Interacted with 100's of guests daily and provided positive impression of spa.
- Grew repeat client base through effective marketing and customer service.
- Remained up-to-date on current spa trends.
- Monitored access of guests and escorted to treatment areas.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
- Maintained front desk workstation by keeping it clean and organized.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Waitress Supervisor
Whiskey Creek Farm To Table Restarant
01.2018 - 09.2019
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Waitress Supervisor
Cuckoo Trattoria And Pizzeria
05.2019 - 03.2021
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests
- Greeted new customers, discussed specials, and took drink orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
Education
High School Diploma -
Vancouver Island University
Nanaimo, BC06.2021
Skills
- Cash Management
- Customer Experience
- Service Quality
- Customer Service
- Client Relations
- Greeting Guests
- Client Satisfaction
- Communication Skills
- Team Relationships
- Set Organizational Policies
- Advanced Interpersonal Skills
- Schedule Coordination
- Motivational Leadership
- Hospitality Environments
- Problem Resolving
- Knowledge of Spa Treatments
Timeline
Spa Coordinator
Tigh Na Mara Resort & Spa
03.2021 - Current
Waitress Supervisor
Cuckoo Trattoria And Pizzeria
05.2019 - 03.2021
Waitress Supervisor
Whiskey Creek Farm To Table Restarant
01.2018 - 09.2019
High School Diploma -
Vancouver Island University
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