Alexis Dumaresq
Victoria,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Spa Coordinator
Fairmont Empress Hotel
08.2022 - Current
- Enhance customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Manage front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Resolve client concerns in a timely manner, fostering trust and loyalty among clientele.
- Lead spa tours for new members to familiarize guests with services provided.
- Answer questions about spa, treatments offered and spa's amenities
Lead Spa Coordinator
Heaven Spa On The Rock
01.2022 - 08.2022
- Enhanced customer experience by providing personalized spa treatments and recommendations.
- Streamlined appointment scheduling processes for increased efficiency and guest satisfaction.
- Resolved guest concerns promptly and professionally, promoting positive customer relations.
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
Bank Teller
Bank Of Montreal
02.2017 - 06.2021
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Sales Manager
BCBGMAXAZRIA
01.2014 - 04.2017
- Built long-lasting client relationships through excellent customer service and consistent followups
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
Nordstrom
08.2016 - 10.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained clean sales floor and straightened and faced merchandise.
Key Holder
Melanie Lyne
03.2014 - 09.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Streamlined opening and closing procedures as integral member of store staff.
Education
High School Diploma -
Spectrum Community School
Victoria, BC06.2003
Skills
- Appointment Scheduling
- Computer proficiency
- Time management
- Guest Relations
- Spa Operations
- Advanced Interpersonal Skills
- Commitment to Quality and Service
- Organizational Abilities
- Customer service excellence
- Cash Management
- Data Entry
- Call Center Operations
Timeline
Spa Coordinator
Fairmont Empress Hotel
08.2022 - Current
Lead Spa Coordinator
Heaven Spa On The Rock
01.2022 - 08.2022
Bank Teller
Bank Of Montreal
02.2017 - 06.2021
Sales Associate
Nordstrom
08.2016 - 10.2016
Key Holder
Melanie Lyne
03.2014 - 09.2015
Sales Manager
BCBGMAXAZRIA
01.2014 - 04.2017
High School Diploma -
Spectrum Community School
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