Summary
Overview
Work History
Education
Skills
Timeline

SARAH OLIVEIRA

Mississauga,ON

Summary

Reliable, hardworking employee with experience in providing exceptional customer service, processing purchases, returns, and stocking merchandise with accuracy. Highly organized, proactive and punctual. Enjoys promoting products and works to boost store profits and customer retention. Works well within team settings.

Overview

9
9
years of professional experience

Work History

SPA COORDINATOR

-
Mississauga, ON
08.2022 - 11.2022
  • Greeted guests and members upon arrival to create positive first impressions.
  • Maintained a calm, professional and fully functional facility at all times.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Organized online bookings and processed online payments using Book4Time.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Checked guests in quickly and introduced customers to Estheticians.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
  • Disposed of spa trash, laundered dirty linens, restocked towels and kept spa premises clean and organized.
  • Enforced safety procedures in accordance with facility policies and government regulations.

CASHIER/CUSTOMER SERVICE

Real Canadian Superstore
Mississauga, ON
09.2016 - 08.2017
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customers' questions and provided information on store procedures or policies.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

FRONT END/CASHIER

McDonalds – Sherway Gardens
Etobicoke, ON
03.2014 - 03.2015
  • Worked efficiently in a team-based, fast-paced environment
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Promoted specific items to drive sales and achieve add-on purchases.
  • Packed and bagged products according to customer preferences.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Organized register supplies in front end and storage areas.
  • Promoted specific items to drive sales and achieve add-on purchases.

Education

High School Diploma -

PEEL ALTERNATIVE S.S, Mississauga, ON
06.2021
  • Honor Roll (2021)
  • Bridget Harrison Scholarship Recipient (2021)

Diploma - Esthetician/ Spa Management

HUMBER COLLEGE, Etobicoke, ON
  • 89.6 % GPA (Cumulative).
  • Dean's List Honoree (Fall 2021, Winter 2022, Fall 2022).
  • Completed training in skin analysis, facial treatments, body treatments, nail treatments, and product lines (ex. Dermalogica, Skinceuticals, CND).
  • Completed coursework in cosmetic ingredients, product regulations, safety and sanitation procedures, business operations, computer applications, and workplace writing.
  • Work placement at The Humber Spa.

Skills

  • POS systems, booking software, cash drawer management, credit and cash transactions, returns and exchanges
  • Customer assistance
  • Loss prevention
  • Extensive knowledge of skin physiology, cosmetic products and ingredients Product recommendations
  • Organization and merchandise restocking
  • Retail sales experience
  • Personal service experience
  • Computer skills
  • Multi-tasking
  • Reliable & trustworthy
  • Team-oriented

Timeline

SPA COORDINATOR - -
08.2022 - 11.2022
CASHIER/CUSTOMER SERVICE - Real Canadian Superstore
09.2016 - 08.2017
FRONT END/CASHIER - McDonalds – Sherway Gardens
03.2014 - 03.2015
PEEL ALTERNATIVE S.S - High School Diploma,
HUMBER COLLEGE - Diploma, Esthetician/ Spa Management

Similar Profiles

CREATE PROFILE
SARAH OLIVEIRA