Brenden Gaxiola Mccomack
Imperial,CA
Summary
Dedicated and seasoned IT professional with 14 years of diverse experience, specializing in hardware, software, networks, security, and technical administration. Seeking a challenging position to leverage my extensive skills for the success of a dynamic organization.
Overview
12
12
years of professional experience
Work History
PC Technician
SigMAnet (Contracted for IID)
- Delivered PC technical support under the SIGMAnet contract for IID, optimizing IT solutions
- Collaborated with Imperial Irrigation District, achieving efficiency in hardware and software support
- Changed out computers and mobile devices as well as peripherals
- Security Responsibilities: Cybersecurity Implemented and maintained robust cybersecurity measures, safeguarding organizational assets
- Transient Devices Ensured compliance through meticulous management of transient devices such as corporate cell phones
- Server/Phones Responsibilities: Configured and modified accounts in BES for user provisioning, enhancing user management
- Spearheaded SCCM package development, ensuring efficient software rollouts and deployments
- Managed Windows images, Print server, and MFP fleet, optimizing infrastructure performance
- Executed Windows deployments and upgrades, contributing to enhanced system functionality
- Projects: SCCM Application Deployment Optimized software deployment processes, improving overall organizational efficiency
- Belarc and Symantec Inventory Application Deployment Implemented inventory applications for streamlined asset tracking and enhanced security
- Telecommunications Server Deployment for Camera Systems Elevated surveillance capabilities through strategic server deployments to the Telecommunications section at the IID.
- Set up and maintained user accounts and client access
Helpdesk Analyst / PC Technician
IID (Imperial Irrigation District)
08.2011 - Current
- Provided end-to-end technical support for hardware and software issues, ensuring minimal downtime
- Led troubleshooting efforts for projectors, AV equipment, printers/copiers, and diverse hardware
- Orchestrated Granicus video streams for board meetings, ensuring seamless online video production
- Rotated through Help Desk duties, effectively handling hardware/software incidents and incoming calls
- Assisted in network port activation, cell phone configuration, and SIM card oversight
- Spearheaded cybersecurity initiatives and successfully managed transient devices for compliance such as corporate issued cell Phones, IID Computers and devices
- Implemented OATI & CAISO certificates, fortifying SOC and Trading floor security.
Education
No Degree - Welding
Imperial Valley College
Imperial, CANo Degree - Computer Science
Imperial Valley College
Imperial, CAHigh School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2006
No Degree - Information Technology
Plurarlsight
Online09.2023
Skills
- Technical Troubleshooting
- Remote Support
- Project Management
- Video Production
- Network Activation
- Mobile Device Configuration
- Cybersecurity
- SAP Enable/Disable
- Software Installation/Support
- Hardware Troubleshooting
- Cisco VPN Support
- SOP Creation
- Knowledge Base Management
- Data Recovery
- Peripheral Setup
- Driver Updates
- Advanced Troubleshooting
- Customer Service
- Performance Optimization
- Mobile Device Support
- Technical Support
- Security Implementation
- Preventative Maintenance
- Hardware Installation
- Printer Troubleshooting
- System Diagnostics
- Virus Removal
- Hardware Repair
- Operating System Expertise
- Multitasking Abilities
- Backup Management
- Software Updates
- Computer Assembly
- Remote Assistance
- Hardware Upgrades
- Help Desk Operations
- Application Installations
- User Training
- Peripheral Maintenance
- Inventory Control Systems
- Software Deployment Management
- AV Equipment Management
- Helpdesk Services
- Emergency Repairs
- Software Reinstallation
- Customer Relations
- Cable Management
- Critical Thinking
- Parts Replacement
- Deadline Attainment
Security Responsibilities
Implemented and maintained robust cybersecurity measures, safeguarding organizational assets., Ensured compliance through meticulous management of transient devices such as corporate cell phones.
Server Phone Responsibilities
Configured and modified accounts in BES for user provisioning, enhancing user management., Spearheaded SCCM package development, ensuring efficient software rollouts and deployments., Managed Windows images, Print server, and MFP fleet, optimizing infrastructure performance., Executed Windows deployments and upgrades, contributing to enhanced system functionality.
Awards
Team of the Month - Acknowledged for outstanding contributions during an audit at Imperial Irrigation District.
Projects
SCCM Application Deployment - Optimized software deployment processes, improving overall organizational efficiency. Belarc and Symantec Inventory Application Deployment - Implemented inventory applications for streamlined asset tracking and enhanced security. Telecommunications Server Deployment for Camera Systems - Elevated surveillance capabilities through strategic server deployments to the Telecommunications section at the IID.
Timeline
Helpdesk Analyst / PC Technician
IID (Imperial Irrigation District)
08.2011 - Current
PC Technician
SigMAnet (Contracted for IID)
No Degree - Welding
Imperial Valley College
No Degree - Computer Science
Imperial Valley College
High School Diploma -
Trabuco Hills High School
No Degree - Information Technology
Plurarlsight
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