Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Breannealissa (Breanne) Leigh Ouellette

North Bay,Canada

Summary

To gain more experience as a Registered Practical Nurse and to gain more experience in the customer service industry. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

20
20
years of professional experience

Work History

Office Manager

L.N. Figures
06.2024 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Assisted in recruiting, onboarding and training new employees.
  • Supervised staff members, organized schedules and delegated tasks.

Sales Associate

Pennington's
North Bay, ON
07.2023 - 01.2025
  • Processed credit card transactions quickly and securely.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.

RAI CHA Assistant

Cassellholme Community Support Services
10.2017 - 06.2024
  • Answered incoming calls, responded to emails, faxes and other inquiries from clients and families.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Developed positive relationships with internal clients through effective communication techniques.
  • Organized and maintained filing systems for documents and records.
  • Archived confidential material using established procedures.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Handled confidential information with discretion and integrity.
  • Maintained positive working relationship with fellow staff and management.

CSS Assistant

Cassellholme Community Support Services
02.2011 - 10.2017
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Entered data into databases accurately and efficiently.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Greeted visitors, clients and guests in a professional manner.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Maintained positive working relationship with fellow staff and management.

Surgical

North Bay Regional Health Center
03.2010 - 01.2011
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

ParaMed Home Health Care
02.2006 - 01.2011

Cassellholme for the Aged
07.2005 - 12.2006

Education

Intravenous Therapy Certificate -

01.2007

Venepuncture Certificate -

01.2007

Practical Nursing Diploma - Nursing Practice

Canadore College
North Bay, ON
05-2005

OSSD Diploma -

Widdifield Secondary School
01.2003

OSSD Diploma -

Ecole Secondaire Algonquin
01.2002

Medication Certificate -

Skills

  • Bilingual in English and French
  • Communication
  • Documentation
  • Client Advocacy
  • Teamwork
  • Client Education
  • Vaccination Assistance
  • Independent Work
  • Organizational Skills
  • Request Management
  • Charting
  • Medical Records Management
  • Multitasking
  • Time Management
  • File management
  • Customer service
  • Staff supervision
  • Schedule management

Personal Information

Title: RPN

References

References available upon request.

Timeline

Office Manager

L.N. Figures
06.2024 - Current

Sales Associate

Pennington's
07.2023 - 01.2025

RAI CHA Assistant

Cassellholme Community Support Services
10.2017 - 06.2024

CSS Assistant

Cassellholme Community Support Services
02.2011 - 10.2017

Surgical

North Bay Regional Health Center
03.2010 - 01.2011

ParaMed Home Health Care
02.2006 - 01.2011

Cassellholme for the Aged
07.2005 - 12.2006

Intravenous Therapy Certificate -

Venepuncture Certificate -

Practical Nursing Diploma - Nursing Practice

Canadore College

OSSD Diploma -

Widdifield Secondary School

OSSD Diploma -

Ecole Secondaire Algonquin

Medication Certificate -

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Breannealissa (Breanne) Leigh Ouellette