Tania Masse
Ottawa,Ontario
Summary
Dedicated and organized professional with 17 years of experience in improving organizational effectiveness, communication, and security through streamlining workflows and processes. Highly proficient in management and team leadership.
Looking for an Office Manager position in an environment where I can utilize my communication and problem-solving skills to improve efficiencies and company productivity, along with team building.
Overview
6
6
years of professional experience
Work History
Office Manager
Ottawa Headache Centre
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of clinic and patient document, personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Office Administrator
Kanata Foot & Orthotics Clinic
02.2023 - 11.2023
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval.
- Coordinated communications, financial processing, registration, record-keeping, and other administrative tasks.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
General Manager
Uhaul Moving & Storge 8055 E. Seven Mile
07.2018 - 03.2022
- Handled sensitive information with discretion, maintaining confidentiality of office and client document, personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Education
Diploma - Medical Office Administrator
Everest College
Ottawa, ON11.2007
Skills
- Bilingual in both French and English
- Proficiency in Excel/Microsoft/Word/Outlook
- Highly organized
- Records management
- AP/AR
- Attention to detail
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Ottawa Headache Centre
12.2023 - Current
Office Administrator
Kanata Foot & Orthotics Clinic
02.2023 - 11.2023
General Manager
Uhaul Moving & Storge 8055 E. Seven Mile
07.2018 - 03.2022
Diploma - Medical Office Administrator
Everest College
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