Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marina Villeneuve

Grande Prairie,AB

Summary

Adept at office management and bilingual in English and French, I excelled at Road Hammer Logistics by enhancing confidentiality and customer satisfaction. My leadership at Indigo Books & Music led to increased sales and high team morale, showcasing my organizational skills and dependability. Achieved consistent customer service excellence, underscoring my ability to learn quickly and contribute significantly across roles.

Overview

8
8
years of professional experience

Work History

Office Manager

Road Hammer Logistics
04.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

General Manager

Indigo Books & Music
11.2022 - 01.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Customer Experience Leader

Indigo Books & Music
09.2020 - 11.2022
  • Ensured consistent adherence to established protocols throughout all points of contact with customers.
  • Trained and mentored new team members, improving overall team performance and knowledge base.
  • Managed multiple projects simultaneously, delivering on-time completions while exceeding client expectations at every turn.
  • Strengthened brand reputation by cultivating positive word-of-mouth reviews and testimonials from satisfied customers.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Customer Service Representative

Indigo Books & Music
10.2019 - 09.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Housekeeping

Queen Elizabeth II Hospital
02.2017 - 10.2019
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
  • Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
  • Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
  • Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
  • Participated in ongoing training sessions to stay up-to-date on best practices for hospital housekeeping and infection prevention.

Education

Diploma - Medical Office Admistration

Centre For Distance Education
Sydney, NS
05-2020

High School Diploma -

Ecole Secondaire Des Grande Marees
La Baie, QC
06-2014

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Bilingual in English and French
  • Dependable and hardworking
  • Fast learner

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Office Manager

Road Hammer Logistics
04.2024 - Current

General Manager

Indigo Books & Music
11.2022 - 01.2024

Customer Experience Leader

Indigo Books & Music
09.2020 - 11.2022

Customer Service Representative

Indigo Books & Music
10.2019 - 09.2020

Housekeeping

Queen Elizabeth II Hospital
02.2017 - 10.2019

Diploma - Medical Office Admistration

Centre For Distance Education

High School Diploma -

Ecole Secondaire Des Grande Marees

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Marina Villeneuve