Brandon Franco

• Scheduled, rescheduled and cancelled appointments for 18 family physicians.
• Received, recorded and filed medical payments by check, cash and credit card.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Transmitted lab orders, test, physician notes and medical records by faxing and scanning.
• Retrieved various reports from specialist offices to file into patients EMR (ACCURO)
• Worked effectively in fast-paced environments.

• Scheduling COVID support team to ensure coverage.
• Complete Monthly data report to submit to team manager.
• Facilitate bi-weekly team meetings.
• Advocate for support resources when needed.
• Hands on with the development of the COVID support program.
• Oversee orientation of new staff.
• Work with supervisor to ensure optimal service is maintained.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Collected, sorted, and distributed mail to 18 medical oncologist

• Pre-registered/registered confirming patients’ demographics, insurance (OHIP), and other appropriate information into EMR (Meditech)

• Transmitted lab tests, physician notes, and medical records by fax

• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.

• Answered multi-line phone and responded to patient queries following HIPPA

• Protect security of medical records ensuring confidentiality

• Entered data, patient demographics, scanned medical history, scanned diagnostic imaging and procedures on to EMR

• Received payments by cash, cheque, debit/credit cards

• Transmitted lab orders/reports, physician notes, and medical records by fax.