Scarlet Powell
Summary
Dedicated, reliable and compassionate Medical Office Administrator seeking a full-time, meaningful position in a medical facility. An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. With the willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Senior Medical Administrator/Supervisor
Women's Ultrasound Clinic
01.2021 - Current
- Opened/ clashing clinic
- Scanning documents
- Fixing any corrections for 8 employees
- Inventory
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled patient complaints, resolved issues, and adjusted policies to meet changing needs.
- printing/faxing reports
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- filing requisition
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
Booking/Registration Clerk
Queensway Carleton Hospital
01.2021 - 12.2022
- Vaccination Clinic
- Diagnostic Imaging department/ Heath Records
- Provide excellent customer service to all patients by knowledgeably answering questions, proactively solving problems, and creating welcoming environment with new employees and patients
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Upheld HIPAA regulations and standards for protecting patient information.
- Maintain and update patient charts with exceptional attention to detail to ensure accurate and timely delivery of results
- Efficiently manage and prioritize daily administration duties such as answering phones, reminder calls, checking patients in/out, scheduling appointments, filing and faxing results
- Always Staying educated and updated with new policies and procedures for covid
- Booking appointments
- Accepting referrals
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled patient appointments, collected and verified insurance coverage to complete check-ins.
- Used Meditech to record and organize patient insurance and medical information.
Medical Secretary
Dr. Huber & Dr. Anderson
01.2016 - 03.2017
Education
Medical Administration With Ward Clerk Specialist -
Willis College
Ottawa, ON04.2016
High -
Skills
- Computer Software
- Microsoft Office - Word, Excel,
- PowerPoint, Access & Outlook
- QuickClaim
- Meditech, CoVax, EPIC, Oscar,
- Issa & Pacs, Accuro EMR
- HIPAA Rules & Regulations
- Medical Terminology
- Patient Relations/Scheduling
- Sterilization Procedures
- OHIP Billing/3rdParty Insurance
- Supervising Employees
- Resolving Complaints
- Monthly Inventory
- Medical reporting
Timeline
Senior Medical Administrator/Supervisor
Women's Ultrasound Clinic
01.2021 - Current
Booking/Registration Clerk
Queensway Carleton Hospital
01.2021 - 12.2022
Medical Secretary
Dr. Huber & Dr. Anderson
01.2016 - 03.2017
Medical Administration With Ward Clerk Specialist -
Willis College
High -
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