Summary
Overview
Work History
Education
Skills
Professionalachievements
Timeline
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BRANDON BERGHMANS

Mountain View,CA

Summary


Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

35
35
years of professional experience

Work History

Freelance Field Service

Field Nation
03.2018 - Current
  • Communicated with clients and service providers to provide updates on work progress.
  • Assessed customer needs and developed solutions to meet needs.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.

Single Network Engineer

Nokia Networks USA
05.2016 - 03.2017
  • Company Overview: Contracted with HPE
  • Installed and migrated entire Nokia USA's corporate network infrastructure in Sunnyvale CA, after a redesign and hardware upgrade of their Data Center, Wired, and Wireless networks and Fiber Optic Backbone.

On-Site Support

Hemmersbach USA
05.2015 - 03.2016

Field Service

Wincor-Nixdorf USA
04.2011 - 04.2015
  • Had custody of 35 branch and off-site ATM machines with very short SLA's
  • Met contract scheduled deadlines without sacrificing great customer service or excellent quality.
  • Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
  • Completed field visits to monitor customer experience with ATM & Financial Automation products and documentation.

Single Technician

Cable New Mexico
05.2003 - 02.2011


  • Tested systems, noting issues and completing preventive maintenance.

  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • I was the single technician in a Cable TV system, with custody of the entire technical side of the house.
    Received phone call and accolades letter from the Federal Communications Commission, for my CATV system being 100% leakage free of RF radiation. After a Drive-out leakage compliance test the federal agency performed on our system.



President

Comtek Technologies Inc
11.1995 - 03.2003
  • New Mexico Low Voltage Contractor License holder ES 3 - 7
  • Started the company prewiring premier custom Home's for, Home Theater, Life Safety and automation.
  • In less than two years the company had gross sales in excess of 1.5 M
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.

Project Manager

Nacom Corp
03.1990 - 10.1995
  • Led team of up to 35 service technicians in field activities.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Reduced time to complete service calls and expertly retained key customers.
  • Maintained schedule of up to 30 to 50 service calls.

Education

University of New Mexico
Albuquerque, NM

Skills

  • Project Management
  • Life Safety
  • Video
  • Data
  • AV
  • POS hardware installations
  • Break-Fix
  • Structured Cabling
  • Fiber Cabling
  • Termination
  • Pre Sales Support
  • Post Sales Support
  • Team Oversight
  • Network Management
  • CCTV
  • ATM
  • VOD
  • Access
  • DAS
  • Content Delivery
  • Head-End
  • Racking
  • Grounding
  • Low Voltage Contractor
  • Fiber Optic Installer
  • Field operations
  • Health and safety compliance
  • Scheduling coordination
  • Status meetings
  • Team leadership
  • Detail orientation
  • MS office expertise

Professionalachievements

  • Single Network Engineer at Nokia Networks USA. Contracted with HPE., Installed and migrated entire Nokia USA's corporate network infrastructure in Sunnyvale CA, after a redesign and hardware upgrade of their Data Center, Wired, and Wireless networks.
  • Founded an AV, Life Safety integration start-up., With four hundred dollars prewiring custom homes after work and led the company to gross sales of over a million dollars + in two years.
  • Single technician in a Cable TV system., Received phone call and accolades from the Federal Communications Commission for my CATV system being 100% leakage free of RF radiation. Following a Drive-out leakage compliance test, the federal agency performed on our system.

Timeline

Freelance Field Service

Field Nation
03.2018 - Current

Single Network Engineer

Nokia Networks USA
05.2016 - 03.2017

On-Site Support

Hemmersbach USA
05.2015 - 03.2016

Field Service

Wincor-Nixdorf USA
04.2011 - 04.2015

Single Technician

Cable New Mexico
05.2003 - 02.2011

President

Comtek Technologies Inc
11.1995 - 03.2003

Project Manager

Nacom Corp
03.1990 - 10.1995

University of New Mexico
BRANDON BERGHMANS