Marcela Aguilar
Mountain View
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Emergency Response Team Lead
Allied Universal Security Services
03.2021 - Current
- Monitor security alerts and assess potential threats.
- Prioritize incidents based on severity and impact.
- Serve as the primary point of contact during security incidents.
- Ensure team members are trained and aware of their roles.
Badging Coordinator
Securitas Security Services USA
09.2020 - 10.2023
- Manage badging requests and emails in a timely manner.
- Conducting audits of all badging personnel and ensuring that each Electronic Arts location is fully equipped with inventory supplies.
- Maintaining badging related statistics for Electronic Arts.
- Complete and carry out all necessary documentation for Badge Requests.
- Maintaining communication between Electronic Arts, stakeholders, and Security Management.
- Updating spreadsheets and ensuring their accuracy, pointing out any discrepancies.
- Document monthly and quarterly global badging metrics.
- Assist and complete tasks and projects assigned by Electronic Arts.
- Ensure action items are completed by deadlines.
- Monitor progress through the department and adjust as needed.
- Measure performance to identify areas of improvement.
- Effectively use various software including but not limited to electronic ticketing and management systems and other software packages as needed
- Participate in system review and problem-solving program enhancement including the development, implementation, and support of the access management platform.
Security Officer
Securitas Security Services USA
10.2018 - 09.2020
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
Sales Associate
T-Mobile
05.2015 - 10.2018
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
Barista
Starbucks
05.2013 - 05.2015
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Utilized POS system to receive and process customer payments.
Education
Some College (No Degree) - Facilities Management
De Anza College
Cupertino, CAHigh School Diploma -
Redwood High School
Skills
- Point of Contact
- Customer Service
- Strategic Planning
- Administrative Oversight
- Discretion and Confidentiality
- Data Entry
- Project Management
- Document Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Hindi
Limited
Education and Training
other,true,other
Timeline
Emergency Response Team Lead
Allied Universal Security Services
03.2021 - Current
Badging Coordinator
Securitas Security Services USA
09.2020 - 10.2023
Security Officer
Securitas Security Services USA
10.2018 - 09.2020
Sales Associate
T-Mobile
05.2015 - 10.2018
Barista
Starbucks
05.2013 - 05.2015
High School Diploma -
Redwood High School
Some College (No Degree) - Facilities Management
De Anza College
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