Boniface Junior Dissock

• Managed customer accounts, processed orders, and maintained accurate records using [specific software/tools].
• Participated in ongoing training to stay current with product updates and industry trends.
• Contributed to the development and improvement of customer service procedures.
• Consistently achieved or exceeded performance targets, receiving positive feedback from customers.

• Responded to customer inquiries via [phone/email/chat], demonstrating excellent communication skills.
• Resolved product or service issues promptly, maintaining a high level of customer satisfaction.
• Processed orders, returns, and exchanges efficiently, ensuring accuracy in transactions.
• Collaborated with cross-functional teams to address customer concerns and improve service processes.
• Communicated with management when customer issues escalated and worked to find resolutions.

Provided bilingual support to customers in English and french.

Handled escalated issues and ensured effective problem resolution.

Conducted product training sessions for new hires, contributing to the team’s overall knowledge. Recognized for consistently exceeding performance targets and receiving positive feedback from customers.

• Communicated with management when customer issues escalated and worked to find resolutions.
• Coordinated with other departments to facilitate the efficient processing of shipments and deliveries.
• Assisted in training new team members in customer service procedures.