Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ala-Jah Christiana Morisseau

Ottawa

Summary

Experienced bilingual customer service professional with proven expertise at Anchore, excelling in problem-solving and client relationship management. Recognized for enhancing customer satisfaction through effective communication and timely resolutions. Skilled in call center operations and adept at upselling, consistently exceeding performance targets while fostering a positive customer experience.

Overview

9
9
years of professional experience

Work History

Bilingual Customer Service Representative

Anchore
09.2024 - 05.2025
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Provided language translation services for customer service inquiries.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Sales Representative

Vixicom
03.2019 - 05.2020
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
  • Implemented innovative sales techniques to enhance team productivity and drive results.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Customer Care Representative

Victoria's Secret & PINK
01.2016 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Basic Training Diploma - Nurse

Academie De Nursing Elodie Mailloux
HAITI
06-2012

High School Diploma -

Institution Secondaire GERARD GOURGUE
Haiti
06-2009

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • translation
  • Customer support
  • Call center experience
  • Product knowledge
  • Call management
  • Document translation
  • Call center operations
  • Verbal and written communication
  • Flexibility and adaptability
  • Technical troubleshooting
  • Client relationship management
  • Bilingual communication
  • Strong interpersonal skills
  • Computer skills
  • Sales and upselling

Languages

Spanish
Full Professional
English
Full Professional
French
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Anchore
09.2024 - 05.2025

Sales Representative

Vixicom
03.2019 - 05.2020

Customer Care Representative

Victoria's Secret & PINK
01.2016 - 02.2019

Basic Training Diploma - Nurse

Academie De Nursing Elodie Mailloux

High School Diploma -

Institution Secondaire GERARD GOURGUE

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Ala-Jah Christiana Morisseau