Personal Details Highest Level of Education: Bachelor's Degree Total years of experience: 1 Summary: Highly skilled and experienced in administration, with a strong background in customer service. I am currently a first-year student of Bachelor's Degree in Administration at Concordia John Molson in Montreal. I am eager to apply my skills and experience to a customer service representative role. Although I have not previously worked in this role, I have experience working with customers and am confident in my ability to provide excellent service. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Ali Berrada
Montréal, Montreal,QC, Quebec
Summary
Overview
5
years of professional experience
Work History
Global Payments
Bilingual Customer Service Representative
11.2023 - Current
Job overview
- Respond to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
- Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
- Maintain detailed and current knowledge of the company's/assigned client's products and services.
- Analyze customer service needs for communication to service and technical departments, when applicable.
- Contact center, or banking/financial services
- Bilingual in English and French.
- Over 50 calls per day
Discovery Research
Market Research Interviewer
09.2023 - 11.2023
Job overview
- Maintained customer engagement by completing short surveys with minimal complexity.
- Created and managed database of information gathered from research.
- Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
- Maintained confidentiality of customer information and company procedures.
- Made limited number of deviations from interview script to address unique customer dialogue during interview.
Lincoln 2170
Receptionist
06.2023 - 08.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
Holiday Inn Centreville Montreal
Receptionist
03.2023 - 05.2023
Job overview
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Lodive Ma
Dispatcher
01.2019 - 03.2020
Job overview
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
Concordia John MolsonMontreal, Quebec
Undergrad in Finance And Administration from Administration
University Overview
Skills
- Communication skills
- Production Management
- Root Cause Analysis
- French
- Strong verbal and written communication skills
- Excellent problem-solving abilities
- Proficient in OPERA System
- Organization and efficiency
- Document control
- PC proficient
- Multitasking and prioritization
- Security understanding
- Recordkeeping and bookkeeping
Accomplishments
Accomplishments
- Certifications:
- Certified in Business Administration (CBA)
Languages
English
Native/ Bilingual
French
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Timeline
Bilingual Customer Service Representative
Global Payments
11.2023 - Current
Market Research Interviewer
Discovery Research
09.2023 - 11.2023
Receptionist
Lincoln 2170
06.2023 - 08.2023
Receptionist
Holiday Inn Centreville Montreal
03.2023 - 05.2023
Dispatcher
Lodive Ma
01.2019 - 03.2020
Concordia John Molson
Undergrad in Finance And Administration from Administration
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