Bobbie-Jo Robinson
Truro,NS
Summary
Experienced Office Management and Administration Professional with many years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Service Manager
CRC RV
Truro Heights, NS
01.2023 - 04.2025
- Train Technicians on standards, efficiency and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Service Department Supervisor
Layzee Acres RV Sales
06.2019 - 04.2021
- Assisting staff with customer concerns
- Scheduling service appointments
- Running day to day functions for Service Office
- Creating & Closing work orders
- Taking payments
- Ordering office supplies
- Greeting clients and assessing their needs.
- Providing helpful & knowledge-based information regarding various makes & models of Trailers
- Advising clients regarding each vehicle’s service and maintenance plan.
- Responding to service-related questions
- Communicating with Technicians and identifying problems, repairs and possible alternatives.
- Discussing warranty protection options with clients.
- Managing each client interaction from start to finish.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Group Sales & Conference Manager
Best Western Plus Mariposa Inn & Conference Centre
01.2017 - 06.2019
- Responsible for organizing and overseeing the various aspects of wedding planning
- Ensure customer satisfaction by providing exceptional service to clients
- Performed menu planning, floor plan logistics and effective onsite event management
- Prepared accurate proposals, contracts, banquet event orders and billing
- Responsible for soliciting new accounts and maintaining relationships with existing accounts to meet and/or exceed revenue goals
- Participation in pre-convention meetings, training and other sales related meetings as required
- Develop/maintain knowledge of market trends, competition and customers
- Knowledge of guestroom sales, planning and execution of sales solicitation effort that is consistent with the sales and marketing objectives of the hotel
- Solicit existing accounts to meet/exceed revenue goals. This consists of telephone solicitation, outside sales calls, trade shows, site inspections and written communication
- Prepare schedule for Banquets staff
- Interview, hire, and train new staff
- Maintain staff records, perform reviews
Leader on Duty (LOD)
Target Corporation
12.2013 - 07.2015
- Four shifts a week I was the Leader on Duty (LOD) and in charge of the daily operation and running of the store planning, and directing daily job tasking
- Prioritizing and drive continuous improvement in operations to deliver total store profitability and company earnings
- Set high standards for a strong guest culture, ensuring team consistently delivers a fast and friendly shopping experience that exceeds guest expectations
- Maintain a guest-ready sales floor focused on peak times
- Drive a respectful team culture centered on open communication, sharing, listening and personal recognition of team members at all levels
- Recognize, coach, and provide meaningful feedback through active performance management of Team Members
- Influence a shortage-awareness culture; understand how operational procedures impact gross margin; utilize tools and reports to identify and prioritize profitability concern
- Partner with Executive Team Leader - Human Resources to lead store’s plans for community partnership and engagement to ensure store consistently acts as a good neighbor that gives back to the community it serves
- Lead a team that delivers a strong guest focused culture that exceeds guest expectations every time.
- Lead a team that embraces a friendly, positive, and helpful team oriented environment.
- Collaborate to build a safe and secure environment.
- Cross train a team for all areas in the store, ensuring consistent friendly guest service
Housekeeping Manager
Highwayman Inn & Conference Centre
03.2011 - 12.2013
- Interview, Hire and train new staff
- Implement and maintain company standards
- Maintain staff records, perform reviews
- Order supplies, Inventory control
- Prepare payroll
- Prepare schedule for housekeeping staff
- Assign rooms to housekeeper for daily cleaning
- Daily room inspections
Receptionist / Accounting Assistant
Bartin Pipe & Piling Supply Ltd
10.2007 - 02.2010
- Answering incoming calls on busy switchboard
- Assisting drivers
- Processing all incoming and outgoing paperwork
- Process invoices for accounting purposes
- Process Accounts Payable and Accounts Receivable
- Balancing bank register
- Corresponded with clients through email, telephone or postal mail.
- Collected, sorted, distributed and sent mail and packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained and processed invoices, deposits and money logs.
Office Manager
Ceramic Protection Corporation
12.2003 - 08.2007
- Answering incoming call on busy switchboard
- Various computer functions using Microsoft, Excel and Internet
- Daily bank deposits
- Correctly process-approved invoiced for accounting purposes to ensure that suppliers are paid according to company guidelines
- Maintained a filing system for incoming invoices, paid invoices and checked copies
- Process Accounts Payable / Product sales, including price quotes, processing of new work orders and customers communications
- Schedule and confirm appointment and meeting for human resources and other departments as required
- Record and prepare minutes of meeting as necessary
- Placing orders for office supplies / Ensuring all office equipment is in working order
- Organizing corporate and employee functions
- Completed bi-weekly payroll for employees.
- Arranged corporate and office conferences for company employees and guests.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Education
High School Diploma -
Forest Lawn High School
Calgary, ABSkills
- AGCO Certified
- Strong management skills
- Reliable, trustworthy, confident and organized
- Strong computer skills
- Able to multitask and manage my time effectively and am dedicated to prompt and successful job completion
- Strong interpersonal, organizational, conflict management, administration, reasoning and decision-making skills
- Strong cognitive skills, including problem analysis, decision-making, financial and quantitative analysis
- Team management
- Project organization
- Problem resolution
Timeline
Service Manager
CRC RV
01.2023 - 04.2025
Service Department Supervisor
Layzee Acres RV Sales
06.2019 - 04.2021
Group Sales & Conference Manager
Best Western Plus Mariposa Inn & Conference Centre
01.2017 - 06.2019
Leader on Duty (LOD)
Target Corporation
12.2013 - 07.2015
Housekeeping Manager
Highwayman Inn & Conference Centre
03.2011 - 12.2013
Receptionist / Accounting Assistant
Bartin Pipe & Piling Supply Ltd
10.2007 - 02.2010
Office Manager
Ceramic Protection Corporation
12.2003 - 08.2007
High School Diploma -
Forest Lawn High School