Bobbi Lusic
Surrey,BC
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
24
24
years of professional experience
5
5
Languages
Work History
Virtual Moderator
BBW International Inc.
05.2020 - Current
- Moderated virtual Zoom sessions for Ontario Landlord and Tenant Board Tribunals
- Organized sessions for 30-200 attendees, with 10-20 breakout rooms.
- Coordinated mediations, hearings and legal counsel sessions for dispute parties i.e. landlords, tenants, adjudicators mediators, legal representatives, witnesses, public observers).
- Recorded attendance, file statuses and maintained order.
- Trained all new moderators after initial start of virtual hearings.
- Worked as part of a process-improvement team to produce video guides for participants, and guidelines for moderators, mediators and adjudicators.
Director
Tangobug Dance School
06.2005 - 03.2020
- Organized and hosted weekly dance classes, practices and social dance events.
- Provided agent services to visiting artists, booking, organizing and promoting classes and events.
- Served as Exam Secretary on the Executive team of the Canadian Dance Teachers Association. Issued monthly communications, organized, facilitated professional examinations. Issued certifications and syllabi for dance teachers.
Team Manager
JPMorgan Chase, Stream International
02.2000 - 03.2008
- Managed teams of 15-30 financial advisors in JP Morgan Chase Credit Card Services.
- Recruited, trained and coached high-performing team members, maintaining high levels of customer service and quarterly business goals.
- Launched new lines of business and incentive programs. Led teams with top performance across the North American network of card services.
- Investigated and actioned malpractice issues among department employees.
Education
Associate of Arts - Psychology
Kwantlen Polytechnic University
Surrey, BC05.2009
Skills
- Training and ongoing coaching
- People management
- Customer relations management
- Quality control
- Computer technology, business applications, and coding languages
- Meeting hosting and facilitation
- Performance evaluation
- Process improvement, and creating and implementing guidelines
Languages
German
Professional Working
Spanish
Limited Working
Croatian
Full Professional
Serbian
Full Professional
Coding languages
- Javascript
- SQL
- HTML
- CSS
Similar Profiles
Manpreet KaurManpreet Kaur
Concessions Attendant & Host (on-call Worker) at BBW InternationalConcessions Attendant & Host (on-call Worker) at BBW International
Lindsay GrecoLindsay Greco
Event Staff/IT Support at BBW InternationalEvent Staff/IT Support at BBW International
Jayden ReedJayden Reed
Amazon DSP Driver at BBW Holdings LLCAmazon DSP Driver at BBW Holdings LLC
Jagjit KaurJagjit Kaur
Assistant Accountant at CA Satish Kumar GuptaAssistant Accountant at CA Satish Kumar Gupta
RAZIYA JAMALRAZIYA JAMAL
Divisional Awards Administrator at RCMP - "E" DivisionDivisional Awards Administrator at RCMP - "E" Division