Gordon Chun Ming Wong
Coquitlam,Canada
Summary
Dynamic professional with extensive experience in stakeholder engagement and project management at GP STRATEGIES. Proven track record in delivering & moderating impactful training solutions and demand planning. Proficient in virtual training platforms, fostering collaboration across internal and external teams, and achieving client satisfaction. Recognized for driving successful learning initiatives that align with business objectives.
Overview
18
18
years of professional experience
Work History
Virtual Trainer & Moderator
GDI Learning & Consulting
Vancouver, BC
01.2023 - Current
- Documented all training activities including attendance records, feedback forms, surveys.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Organized and delivered virtual classes using online resources such as Zoom, Teams, WebEx, Google Classroom, and other platforms.
Deployment & Demand Manager
GP STRATEGIES
12.2020 - 12.2023
- Company Overview: Learning & Talent Development at HSBC
- Designed and executed various GP learning programs for HSBC stakeholders, ensuring alignment with their business priorities using Instructor Led Training, Virtual Instructor Led Training, and E-learning.
- Acted as primary contact for stakeholders, managing all aspects of program deployment.
- Guided facilitators through new training program implementations.
- Oversee routine sessions with GP team along with HSBC Regional L&TD leaders for deployment updates.
- Meet deadlines effectively while fulfilling client's requirements.
- Ensured fulfillment of all objectives through tracking and monitoring deployment.
- Coordinate with subject matter experts for developing effective training programs.
Country Product Manager
EF EDUCATION FIRST
08.2019 - 07.2020
- Supervised a team of three to boost B2B and B2C sales on education programs through various channels.
- Developed and applied marketing strategies across digital and traditional platforms to boost lead generation.
- Forge enduring partnerships with universities and organizations to achieve desired retention outcomes.
- Coordinate comprehensive support for clients throughout all stages of the sales process.
- Optimize program capacity to enhance profitability.
- Work closely with global cross-functional teams to create customized education programs for key clients.
- Tracked budget expenditures and delivered monthly profit and loss reports to senior management.
Project Manager
GP STRATEGIES
09.2016 - 08.2019
- Company Overview: Learning & Talent Development at HSBC
- Designed and implemented GP learning solutions including Instructor Led Training, Virtual Instructor Led Training, and E-learning for HSBC stakeholders.
- Managed full-spectrum responsibilities for HSBC APAC's RBWM Onboarding, BFCC, RTP and AML&S Programs.
- Fostered enduring partnerships by cultivating trust and collaborative rapport with HSBC stakeholders.
- Tracked and monitored project costs to maintain budget adherence.
- Coordinated regular meetings with GP senior management and HSBC Regional L&TD leads for project updates.
- Coordinated with subject matter experts for developing specialized training programs.
- Facilitate integration of changes into various business lines effectively.
- Maintained timely delivery of projects meeting client standards.
School Business Development Manager
EF EDUCATION FIRST
01.2014 - 09.2015
- Developed and implemented tactical plans to drive sales growth in education programs for schools across Hong Kong and Macau.
- Enhanced program sales by engaging potential academic institutions through both telephonic outreach and face-to-face discussions.
- Facilitated effective communication among schools, parents, students and global internal staff to meet educational expectations.
- Fostered strong relationships with key stakeholders, including school principals and board members.
- Quarterly KPI reports composed and evaluated alongside sales directors, product heads.
- Facilitated school seminars for both potential and existing clients.
- Directed marketing initiatives including education exhibitions.
Senior Program Consultant & Course Leaders Recruiter
EF EDUCATION FIRST
08.2012 - 12.2013
- Recognized as EF Asia's Best Seller in 2014.
- Increased education program sales via telesales and direct customer engagement.
- Recruited, interviewed, and trained over 100 course leaders annually.
- Facilitated continuous client support after finalizing sales.
- Completed tasks in fast-paced environment meeting weekly and monthly sales goals.
Client Service Executive
WGSN
06.2012 - 09.2012
- Delivered on-site, telephone, and email product training for clients.
- Fostered long-term client relationships through professional services.
- Promoted core values and services of WGSN to ensure customer retention.
- Collaborated with account management team to identify up-sell opportunities.
Earnings Estimates Researcher
BLOOMBERG L.P.
02.2011 - 06.2012
- Collaborated with global and local brokerage research analysts to gather estimates and attributes.
- Managed vendor queries, including IE modifications.
- Expanded the Bloomberg database using precise and timely information from research analysts.
- Facilitated new employee training on IE project workflow.
- Collaborated with international data teams to support various products including Fundamentals, Supply Chain, M&A, and ESG.
Remote Key – Cheque & Account Operator
SYMCOR INC.
06.2007 - 11.2010
- Delivered comprehensive financial processing solutions such as item and statement processing.
- Detected fraudulent, counterfeit and inappropriate cheques.
Education
Bachelor of Arts - Psychology Major
Kwantlen Polytechnic University
BC, Canada09.2010
Skills
- Stakeholder engagement
- Project management
- Degreed Learning Platform
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Demand planning
- Content development
- Proficient in hosting virtual training through Zoom, Teams, and WebEx
- Stakeholder management
Availability
Immediately
References
Available upon request
Awards & Accomplishments
- EF EDUCATION FIRST Asia Best Seller 2014
- Hong Kong Management Association Award (HKMA) 2018 Top 5 Finalist
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Affiliations
- The Royal Conservatory of Music Grade 10 in classical Piano
- Basketball, Swimming & Snowboarding
References
References available upon request.
Timeline
Virtual Trainer & Moderator
GDI Learning & Consulting
01.2023 - Current
Deployment & Demand Manager
GP STRATEGIES
12.2020 - 12.2023
Country Product Manager
EF EDUCATION FIRST
08.2019 - 07.2020
Project Manager
GP STRATEGIES
09.2016 - 08.2019
School Business Development Manager
EF EDUCATION FIRST
01.2014 - 09.2015
Senior Program Consultant & Course Leaders Recruiter
EF EDUCATION FIRST
08.2012 - 12.2013
Client Service Executive
WGSN
06.2012 - 09.2012
Earnings Estimates Researcher
BLOOMBERG L.P.
02.2011 - 06.2012
Remote Key – Cheque & Account Operator
SYMCOR INC.
06.2007 - 11.2010
Bachelor of Arts - Psychology Major
Kwantlen Polytechnic University
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