Emily Nelson
Milton,ON
Summary
Friendly, adaptable, and safety-focused professional with a strong background in customer service and client relations. Skilled at delivering exceptional guest experiences, resolving issues calmly, and ensuring compliance with safety standards. Certified in First Aid/CPR, and food safety. Seeking to contribute strong communication, empathy, and problem-solving skills as a flight attendant.
Overview
6
6
years of professional experience
Work History
Freelance Virtual Assistant
EN Consulting
Milton, ON
08.2024 - Current
- Provide administrative, technical, or creative assistance to clients from a remote location, handling tasks like email management, scheduling, and research.
- Synthesize information from multiple channels to generate detailed documents and agreements.
- Boost brand presence by managing social media accounts effectively.
- Organize CRMs, files, develop spreadsheets, templates, SOPs and report documents.
- Maintain filing and recordkeeping systems with efficiency and accuracy, including a database of client information, including contact details, and preferences.
- Rapidly respond to queries using both email and telephone, maintaining professionalism and productivity in an organized fashion.
Office Coordinator/Investor Services
Equiton Inc.
Burlington, Ontario
12.2023 - 05.2024
- Organized daily office operations such as managing calendars, scheduling meetings, processing invoices related to vendor services, problem-solving, team support and administrative functions.
- Developed SOPs to streamline office systems and procedures to improve operational efficiency.
- Coordinated and planned company luncheons, holiday parties, and travel arrangements for employees attending conferences.
- Support HR functions, such as onboarding new hires, or updating employee records.
Licensed Team Assistant
ReMax/Berkshire Hathaway HomeServices
Burlington, Ontario
08.2022 - 12.2023
- Proficient in Microsoft Office, Word, G Suite, Excel, Canva, and Brokerbay.
- Verified, and electronically filed representation contracts, data forms, agreements, and binding brokerage documents.
- Social media management across all platforms.
- Composed and reviewed offers, contracts, and attended/hosted showings, open houses, listing presentations, buyer revisits, home inspections, etc.
- General receptionist and administrative duties. Independently composed a brokerage newsletter to create a better office culture.
- Maintained client relationships by responding promptly to inquiries or issues via text, email, or phone.
Director of Client Services
Keller Williams Innovation
Kitchener, Ontario
06.2021 - 08.2022
- Prepared daily brokerage online training. (Webinars/Zoom classes), sorted incoming mail, organizing and maintaining office common areas, and ordered supplies.
- Distributed messages to a high volume of agents and team leaders as necessary, while adhering to company policies regarding the confidentiality of sensitive information.
- Managed office cleaning and sanitizing to comply with infection control protocols during the pandemic.
- Verified solicitor information for outside brokers and lawyers, constructed deposit receipts for incoming buyers, and distributed them accordingly.
- Managed the distribution of incoming mail, faxes, and parcels.
Broker Executive Assistant
The Crew Real Estate
Brantford, Ontario
09.2019 - 04.2021
- Oversaw all incoming and outgoing correspondence for the executive.
- Support efficient operations by managing errands such as lockboxes, signs/riders, and client gifts.
- Administered social media and marketing materials, and conducted research on local market conditions, competition, and comparable properties.
- Coordinated inspections by third parties, such as appraisers, or contractors.
- Facilitated coordination among internal teams, including analysts, and support staff, to optimize the execution of strategies.
Education
Real Estate License -
Humber College
Toronto, ON06-2022
OMVIC License -
Georgian College
Barrie, ON10-2019
Skills
- Interpersonal and communicative
- Client relations, retention, and rapport
- Ongoing training and development in French
- Teamwork and collaboration
- Emergency situations management
- Problem resolution and conflict mediation
- Disability assistance
- Empathy and patience
- Active listening
- Quality assurance
- Attention to detail
- Multitasking with professionalism
- Organization and presentation
- Adaptability and flexibility
- Cleanliness and sanitation
- Respect for dietary needs
- Dependable and responsible
- Personal grooming
Certifications
- Ontario Real Estate License (parked)
- Ontario Motor Vehicle Registered Dealer (parked)
- St Johns Ambulance Course CPRC
- SMITHS Driver's Training
- Counterfeit Awareness Training
- Serving It Right & Food Safe Certificate
Timeline
Freelance Virtual Assistant
EN Consulting
08.2024 - Current
Office Coordinator/Investor Services
Equiton Inc.
12.2023 - 05.2024
Licensed Team Assistant
ReMax/Berkshire Hathaway HomeServices
08.2022 - 12.2023
Director of Client Services
Keller Williams Innovation
06.2021 - 08.2022
Broker Executive Assistant
The Crew Real Estate
09.2019 - 04.2021
Real Estate License -
Humber College
OMVIC License -
Georgian College
Similar Profiles
Ben Omar ALI ISSABen Omar ALI ISSA
Juriste fiscaliste at CABINET FISC CONSULTING INTERNATIONAL (AUDIT, CONSEIL EN FISCALITE ET DROIT DES ENTREPRISES)Juriste fiscaliste at CABINET FISC CONSULTING INTERNATIONAL (AUDIT, CONSEIL EN FISCALITE ET DROIT DES ENTREPRISES)
Pablo Gerardo InvernizziPablo Gerardo Invernizzi
Administración De Seguridad Mainframe at CC&D Consulting (en Banco Galicia)Administración De Seguridad Mainframe at CC&D Consulting (en Banco Galicia)
DUYEN NGUYENDUYEN NGUYEN
Outlet Manager at EN GROUP (ABURI EN, TAMAGO EN, EN CHANKO , ...)Outlet Manager at EN GROUP (ABURI EN, TAMAGO EN, EN CHANKO , ...)
Arzo RasouliArzo Rasouli
Esthetician at Foxy Box Laser & Wax BarEsthetician at Foxy Box Laser & Wax Bar
Marlon LawrenceMarlon Lawrence
Equipment Operator Level 2 at Groupe TouchetteEquipment Operator Level 2 at Groupe Touchette