Blessing Babi
Brampton,ON
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Bilingual Customer Service Representative
Arctic Glacier
Mississauga, ON
02.2020 - 08.2022
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French speaking customers
- Communicated with management when customer issues escalated and worked to find resolutions
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish
- Met all call quality standards and daily quotas for first-call resolution
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Bilingual Support Analyst
Rogers Direct
Brampton, ON
12.2017 - 01.2020
- Worked effectively in fast-paced environments
- Learned and adapted quickly to new technology and software applications
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Applied effective time management techniques to meet tight deadlines
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated strong organizational and time management skills while managing multiple projects
Education
Bachelor of Arts - Speech and Language Sciences
Brock University
St. Catharines, ON 09.2019 - 06.2023
Skills
Bilingual English and French
undefinedTimeline
Bilingual Customer Service Representative
Arctic Glacier
02.2020 - 08.2022
Bachelor of Arts - Speech and Language Sciences
Brock University
09.2019 - 06.2023
Bilingual Support Analyst
Rogers Direct
12.2017 - 01.2020
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