Joyce Ntsinda
Customer Services Representative
Mississauga,ON
Summary
Experienced Customer Service Representative first language is French and fluent in English. Professional employee dedicated to providing excellent service to current and new customers.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Bilingual Customer Service Representative
Greenshield Administration
Etobicoke, ON
04.2023 - 08.2023
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized French proficiency to build relationships with French-speaking customers.
- Developed a deep understanding of customer service principles and customer service best practices.
Assistant Teacher
Les Coccinelle
Oakville, ON
06.2019 - 08.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
School Project Team Leader.
Lycee Joss
Douala, Littoral
10.2013 - 06.2018
- Traveled to remote locations to interact with remanufacturing facilities and meet with business unit teams and dealers to develop product offerings.
- Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.
- Lead a team of 7 students to complete the project.
- Contacted different contractors to confirm the budget, layout, interior, exterior, construction schedule and building materials.
- Monitored project progress, identified risks and took corrective action as needed.
Education
High School Diploma -
Lycee Joss De Douala
Douala, Cameroon 09.2011 - 06.2018
English Language And Literature
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON 01.2020 - 04.2020
Business Economics
York University
Toronto, ON 01.2021 - 04.2021
Skills
Bilingual French and English
Problem-solving
Call center operations
Timeline
Bilingual Customer Service Representative
Greenshield Administration
04.2023 - 08.2023
Business Economics
York University
01.2021 - 04.2021
English Language And Literature
Sheridan College Institute of Technology And Advanced Learning
01.2020 - 04.2020
Assistant Teacher
Les Coccinelle
06.2019 - 08.2019
School Project Team Leader.
Lycee Joss
10.2013 - 06.2018
High School Diploma -
Lycee Joss De Douala
09.2011 - 06.2018