Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Work Availability
Languages
Work Preference
Quote
Interests
Generic

Jorge Chadd

Bilingual Customer Service Agent
Vancouver,Surrey, BC

Summary

Results-driven professional with over 20 years of proven experience in delivering superior customer service and experience in an array of sectors, including retail, legal, financial, luxury automotive sales, in addition to marketing multiple products and services in high volume call center settings. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Talented Bilingual Customer Service with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Talented Bilingual Customer Service Agent goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bilingual Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Bilingual Customer Service Representative

LifeScan
Vancouver, BC
02.2020 - 07.2020
  • Handling inbound and outbound calls, both English and French
  • Provide troubleshooting to customers about different types of glucometer, providing education and entomology about blood testing and test strips storage
  • Provide C sat customer service satisfaction survey
  • Provide best customer service, answering questions and different inquiries.

Bilingual Customer Service Agent

CNIB
Vancouver, BC
06.2015 - 02.2019
  • Responsible to provide professional customer service to customers through inbound, outbound and email contact channels
  • Primary point of contact for CNIB services you will be responsible for introducing new and existing clients to services available through CNIB, connect clients with service providers, assisting customers with identifying products to meet their needs as well as working with donors through gift management
  • Promoted client awareness of community services, connect clients with CNIB services and help customers purchase assistive devices
  • Used consultative skills of questioning and active listening to effectively understand and support caller's queries
  • Used internal and external knowledge sources to resolve caller requests, in a professional, timely and accurate manner
  • Responsible for placing outbound calls as part of pre-determined campaigns which May include, but not limited to; Welcome calls, donor Thank You calls, and campaigns to resolve client's issues related to SHOPCNIB.ca products or services.

Customer Service Advisor Audi Canada

APAC Services, Inc
Montréal, QC
07.2013 - 05.2014
  • Received calls and emails and provided information to best address customer concerns
  • Provided information of full range of Audi products and services
  • Managed customer complaints applying sound de-escalation techniques
  • Consistently met and exceeded company standards for client satisfaction

Service Bank Advisor

Sabbatical Leave
Montréal, QC
07.2009 - 09.2011
  • Provided information on full range of products and services
  • Identified customer needs and effectively highlighted appropriate products and services
  • Applied tactful and persuasive sales techniques to exceed quotas632.8413 chadd66@gmail.com
  • Promoted loyalty programs and various credit card products

Market Surveyor

BBM Canada
Montréal, QC
01.2009 - 07.2009
  • Coordinated and executed market research surveys to public on a variety of subjects
  • Recorded and input data obtained in exact manner to ensure accurate results

Courier

MRW
Caracas, VE
07.2008 - 12.2008

Phone Advisor / Sales Representative

Telemensajes Metropolitanos
Caracas, VE
07.2007 - 07.2008
  • Managed pager servicing, customer accounts, and billing procedures
  • Inbound/Outbound customer contact and data entry functions

Bilingual Phone Operator

Caregiver, Particular, Distrito Capital
Caracas
06.2005 - 10.2007
  • Customer Service Representative addressing needs of multi-national companies
  • Inbound calls and general information related to shipment tracking
  • Provided information regarding branch locations and fees, Assist with Personal Care, Bathing, Grooming, Incontinent Care
  • Provide Companionship using 'wholistic' approach with one on one senior care
  • Specific Skills
  • Provide personal care
  • Provide companionship
  • Prepare and serve nutritious meals
  • Perform light housekeeping and cleaning duties
  • Administer bedside and personal care
  • Feed or assist in feeding
  • Administer medications
  • Assist in regular exercise, e.g., walk

Market Surveyor

Opinion Search, Inc
Montréal, QC
01.2004 - 07.2005
  • Coordinated and executed Canada wide surveys related to a wide variety of topics
  • Recorded and input data obtained in exact manner to ensure accurate results
  • Caregiver particular (myself) - Caracas, Distrito Capital

08.2000 - 09.2003
  • Assist with Personal Care, Bathing, Grooming, Incontinent Care
  • Provide Companionship using 'wholistic' approach with one on one senior care
  • Specific Skills
  • Provide personal care
  • Provide companionship
  • Prepare and serve nutritious meals
  • Perform light housekeeping and cleaning duties
  • Administer bedside and personal care
  • Feed or assist in feeding
  • Administer medications
  • Assist in regular exercise, e.g., walk

Associate General Manager

Tienda Virgen del Valle
Caracas, VE
10.1985 - 01.2003

Assist General Manager/Owner

Caracas
06.1994 - 10.1998
  • In daily store management activities
  • Bookkeeping
  • Supply Chain coordination
  • Inventory management
  • Caregiver particular -, Assist with Personal Care, Bathing, Grooming, Incontinent Care
  • Provide Companionship using 'wholistic' approach with one on one senior care
  • Specific Skills
  • Provide personal care
  • Provide companionship
  • Prepare and serve nutritious meals
  • Perform light housekeeping and cleaning duties
  • Administer bedside and personal care
  • Feed or assist in feeding
  • Administer medications
  • Assist in regular exercise, e.g., walk

Education

Master's Degree - Law

Santa María University

Bachelor's Degree - Labour Law

Graduate - undefined

Santa Maria University
01.1996 - 05.1999

Skills

Personal Detailsundefined

Certification

CUSTOMER SERVICE (10+ years)

Timeline

Bilingual Customer Service Representative

LifeScan
02.2020 - 07.2020

Bilingual Customer Service Agent

CNIB
06.2015 - 02.2019

Customer Service Advisor Audi Canada

APAC Services, Inc
07.2013 - 05.2014

Service Bank Advisor

Sabbatical Leave
07.2009 - 09.2011

Market Surveyor

BBM Canada
01.2009 - 07.2009

Courier

MRW
07.2008 - 12.2008

Phone Advisor / Sales Representative

Telemensajes Metropolitanos
07.2007 - 07.2008

Bilingual Phone Operator

Caregiver, Particular, Distrito Capital
06.2005 - 10.2007

Market Surveyor

Opinion Search, Inc
01.2004 - 07.2005

08.2000 - 09.2003

Graduate - undefined

Santa Maria University
01.1996 - 05.1999

Assist General Manager/Owner

06.1994 - 10.1998

Associate General Manager

Tienda Virgen del Valle
10.1985 - 01.2003

Master's Degree - Law

Santa María University

Bachelor's Degree - Labour Law

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Flexible work hoursWork from home optionPersonal development programsCareer advancement

Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Interests

Reading

Music

Exercise

Jorge ChaddBilingual Customer Service Agent