Overview
Work History
Education
Skills
Timeline
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Bilson David Rajan

Overview

8
8
years of professional experience

Work History

FC Associate

Amazon YGK1
10.2023 - Current
  • Process, package, and dispatch orders precisely while keeping accuracy.
  • Examine goods thoroughly for flaws and damage to ensure quality control.
  • Monitor all incoming and outgoing shipments.
  • Accept, unload, and adequately place arriving inventory goods in designated spaces.

Cashier - Customer Service and Return Desk

Rona+ (formerly Known As Lowe's Home Improvement)
05.2023 - 10.2023
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Technical Support Engineer

Movate (Formerly Known As CSS Corp)
06.2022 - 03.2023
  • Conducted Arris modem researched and offered solutions.
  • Proficiency with implementing, setting up, and diagnosing wireless LAN equipment. (802.11a/b/g/i standards)
  • Used Salesforce database and outside resources to find technical answers.
  • Thorough knowledge of DHCP and DNS protocols on the internet.
  • Expertise in routing, IGMP, and TCP/IP. (Layer 2 and 3 communication)
  • Reached KPI targets regularly, such as customer satisfaction and productivity.
  • Conducted root cause analysis by reducing 25% technical issues and implemented preventive measures for future occurrences.

Customer Relations Manager

Malabar Gold & Diamonds Retail Store
11.2015 - 06.2022
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Monitored and analyzed accounting data and produced financial reports with Microsoft Dynamics 365.
  • Oversaw procurement and fostered productive relationships with vendors to identify opportunities and negotiating terms for business development.
  • Kept inventory records up to date and balanced accounts with Inventories.
  • Evaluated the market and identified competitors to recommend campaigns for specific customer segment.
  • Successfully managed risk by identifying potential threats such as shoplifting incidents thereby mitigating loss through strategic planning and prevention measures.
  • Reviewed monthly MIS report to identify areas where unwanted costs could be deducted and planned for a new, higher target.
  • Key Achievements
  • Exceeded sales goals and raised shareholders' return on investment from 2% to +13%.
  • Executed a sales agreement that generated an additional 89 lakhs in net profit in Q4 2021.
  • Enrolled a thousand customers within 2 months in gold investment plans (a crucial retention tool)


Education

Project Management -

Loyalist College
Belleville, ON
12.2023

Master of Business Administration, Finance and HR -

DR. C.V. Raman University
Chhattisgarh, India
06.2017

Bachelor's in Commerce -

Karnataka University, Dharwad
Dharwad, Karnataka
03.2014

Skills

  • Translation Expertise ( fluent in English, Malayalam, Tamil, Kannada, Hindi and Urdu)
  • Customer Relations
  • Microsoft Dynamics 365
  • Project Management
  • Account Auditing and Tax Reporting
  • Vendor Relationships, Inventory and Order Management
  • Brand Promotions and Marketing Analytics
  • Salesforce (CRM)
  • Risk Assessment and Loss Prevention
  • Microsoft Office program suite (Word, Excel, PowerPoint, Outlook, OneNote and Access) Microsoft Project Management
  • Budget Planning, Monitoring and Revenue Generation

Timeline

FC Associate

Amazon YGK1
10.2023 - Current

Cashier - Customer Service and Return Desk

Rona+ (formerly Known As Lowe's Home Improvement)
05.2023 - 10.2023

Technical Support Engineer

Movate (Formerly Known As CSS Corp)
06.2022 - 03.2023

Customer Relations Manager

Malabar Gold & Diamonds Retail Store
11.2015 - 06.2022

Project Management -

Loyalist College

Master of Business Administration, Finance and HR -

DR. C.V. Raman University

Bachelor's in Commerce -

Karnataka University, Dharwad

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Bilson David Rajan