Overview
Work History
Education
Skills
Timeline
Generic

Bilson David Rajan

Oshawa

Overview

8
8
years of professional experience

Work History

Cashier - Customer Service and Return Desk

Rona+
05.2023 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built customer relationships, resolved issues, and facilitated returns contributing to persistent business.
  • Worked flexible schedule and extra shifts to meet business needs.

Technical Support Engineer

Movate (Call Centre)
06.2022 - 03.2023
  • Conducted Arris modem and routers research, troubleshooting, and offered technical solutions.
  • Used Salesforce database and outside resources to find technical answers.
  • Reached KPI targets regularly, such as customer satisfaction between 85% to 90% and productivity.

Manager - Sales and Services

Malabar Gold & Diamonds Retail Store
11.2015 - 06.2022
  • Used Microsoft Dynamics 365 for sales, customer service, financial reporting and oversight.
  • Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
  • Managed vendor relations, procurement and risk mitigation strategies.
  • Improved customer satisfaction through staff training in customer relations and product knowledge.
  • Analyzed market trends to recommend campaigns for specific customer segments, leading to expansion into profitable territories.
  • Reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
  • Key Achievements
  • Exceeded sales goals and raised shareholders' return on investment from 2% to +13%.
  • Executed a sales agreement that generated an additional 89 lakhs in net profit in Q4 2021.
  • Enrolled a thousand customers within 2 months in gold investment plans, a crucial retention tool.

Education

Project Management -

Loyalist College.
Belleville, ON.
12.2023

Master of Business Administration, Finance and HR -

DR. C.V. Raman University
Chhattisgarh, India.
06.2017

Bachelor's in Commerce -

Karnataka University, Dharwad
Dharwad, Karnataka.
03.2014

Skills

  • Stakeholder Relations, Customer service, Conflict resolution, & Time Management
  • Microsoft Office suite (Word, Excel, PowerPoint, Outlook, OneNote and Access) Pivot Table & MS Project
  • Salesforce (CRM) and Microsoft Dynamics 365
  • Vendor Relationships, Inventory and Order Management
  • Budget Planning, Financial Reporting, Monitoring and Revenue Generation
  • Project Scoping, Gantt Charts, and Requirements Gathering
  • Brand Promotions and Marketing Analytics
  • Problem Solving, Interpersonal and Organizational skills
  • Multilingual Communication (fluent in English, Malayalam, Tamil, Kannada, Hindi and Urdu)

Timeline

Cashier - Customer Service and Return Desk

Rona+
05.2023 - Current

Technical Support Engineer

Movate (Call Centre)
06.2022 - 03.2023

Manager - Sales and Services

Malabar Gold & Diamonds Retail Store
11.2015 - 06.2022

Project Management -

Loyalist College.

Master of Business Administration, Finance and HR -

DR. C.V. Raman University

Bachelor's in Commerce -

Karnataka University, Dharwad

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Bilson David Rajan