Bilson David Rajan
Oshawa
Overview
8
8
years of professional experience
Work History
Cashier - Customer Service and Return Desk
Rona+
05.2023 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built customer relationships, resolved issues, and facilitated returns contributing to persistent business.
- Worked flexible schedule and extra shifts to meet business needs.
Technical Support Engineer
Movate (Call Centre)
06.2022 - 03.2023
- Conducted Arris modem and routers research, troubleshooting, and offered technical solutions.
- Used Salesforce database and outside resources to find technical answers.
- Reached KPI targets regularly, such as customer satisfaction between 85% to 90% and productivity.
Manager - Sales and Services
Malabar Gold & Diamonds Retail Store
11.2015 - 06.2022
- Used Microsoft Dynamics 365 for sales, customer service, financial reporting and oversight.
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Managed vendor relations, procurement and risk mitigation strategies.
- Improved customer satisfaction through staff training in customer relations and product knowledge.
- Analyzed market trends to recommend campaigns for specific customer segments, leading to expansion into profitable territories.
- Reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
- Key Achievements
- Exceeded sales goals and raised shareholders' return on investment from 2% to +13%.
- Executed a sales agreement that generated an additional 89 lakhs in net profit in Q4 2021.
- Enrolled a thousand customers within 2 months in gold investment plans, a crucial retention tool.
Education
Project Management -
Loyalist College.
Belleville, ON.12.2023
Master of Business Administration, Finance and HR -
DR. C.V. Raman University
Chhattisgarh, India.06.2017
Bachelor's in Commerce -
Karnataka University, Dharwad
Dharwad, Karnataka.03.2014
Skills
- Stakeholder Relations, Customer service, Conflict resolution, & Time Management
- Microsoft Office suite (Word, Excel, PowerPoint, Outlook, OneNote and Access) Pivot Table & MS Project
- Salesforce (CRM) and Microsoft Dynamics 365
- Vendor Relationships, Inventory and Order Management
- Budget Planning, Financial Reporting, Monitoring and Revenue Generation
- Project Scoping, Gantt Charts, and Requirements Gathering
- Brand Promotions and Marketing Analytics
- Problem Solving, Interpersonal and Organizational skills
- Multilingual Communication (fluent in English, Malayalam, Tamil, Kannada, Hindi and Urdu)
Timeline
Cashier - Customer Service and Return Desk
Rona+
05.2023 - Current
Technical Support Engineer
Movate (Call Centre)
06.2022 - 03.2023
Manager - Sales and Services
Malabar Gold & Diamonds Retail Store
11.2015 - 06.2022
Project Management -
Loyalist College.
Master of Business Administration, Finance and HR -
DR. C.V. Raman University
Bachelor's in Commerce -
Karnataka University, Dharwad