Bilson David Rajan

Process, package, and dispatch orders precisely while keeping accuracy.

Examine goods thoroughly for flaws and damage to ensure quality control.

Accept, unload, and adequately place arriving inventory goods in designated spaces

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built customer relationships, resolved issues, and facilitated returns contributing to persistent business.
• Worked flexible schedule and extra shifts to meet business needs.

• Conducted Arris modem research, troubleshooting and offered technical solutions.
• Used Salesforce database and outside resources to find technical answers.
• Reached KPI targets regularly, such as customer satisfaction between 85% to 90% and productivity.

• Used Microsoft Dynamics 365 for sales, customer service, financial reporting and oversight.
• Managed vendor relations, procurement and risk mitigation strategies.
• Improved customer satisfaction through staff training in customer relations and product knowledge.
• Analyzed market trends to recommend campaigns for specific customer segments, leading to expansion into profitable territories.
• Reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Key Achievements
• Exceeded sales goals and raised shareholders' return on investment from 2% to +13%.
• Executed a sales agreement that generated an additional 89 lakhs in net profit in Q4 2021.
• Enrolled a thousand customers within 2 months in gold investment plans, a crucial retention tool.