Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maidy Ortiz

Calgary,Canada

Summary

With over three years of experience as an FC Associate at Amazon, I am a reliable and efficient professional who excels in inventory management and customer service. I also resolve any issues that arise during the fulfillment process, working with the management team and the customer service specialists to provide positive and satisfactory solutions for the customers.

In addition to my current role, I am pursuing a degree in Commerce: Accounting, Tax and Payroll , where I am learning the skills and knowledge to succeed in the accounting and finance sector. I have a strong grasp of financial accounting, managerial accounting, computerized accounting, personal income tax preparation, payroll operations, business basics, business communications, and Microsoft Office. I am passionate about learning new skills and applying them to real-world situations, and I am always looking for opportunities to grow and improve in my career.

Overview

6
6
years of professional experience

Work History

FC Associate

Amazon Inc
08.2020 - Current
  • Optimized document filing system, allowing for easy access to essential information while maintaining confidentiality standards.
  • Facilitated successful completion of major projects by coordinating resources effectively and setting realistic deadlines based on priorities.
  • Completed and submitted service documentation and reporting to support current and accurate record-keeping.
  • Maintained accurate mail records with consistent data entry into tracking software.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.

Customer Service Specialist

Exito Group (Colombia) - Casino Group
10.2018 - 12.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Education

Diploma - Commerce: Accounting, Tax & Payroll

Sundance College
01.2024

No Degree - Customer Service And Cashier Training

Sena
12.2016

Computer Systems And Software - Software Systems

Universidad Externado De Colombia
12.2011

High School Diploma -

Service Training Provided
12.2010

Skills

  • Physically Fit
  • Workplace Safety Protocol
  • Banking operations support
  • Data entry
  • Call center procedures
  • Accounts Payable and Accounts Receivable
  • Expense Account Management
  • Data Collection
  • Microsoft Excel
  • Payroll Operations
  • Bookkeeping Principles
  • Data Processing
  • Microsoft Office
  • Payroll Preparation and Processing
  • Administrative Support
  • File Organization
  • Strong Problem Solver
  • Data organization

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

FC Associate

Amazon Inc
08.2020 - Current

Customer Service Specialist

Exito Group (Colombia) - Casino Group
10.2018 - 12.2018

Diploma - Commerce: Accounting, Tax & Payroll

Sundance College

No Degree - Customer Service And Cashier Training

Sena

Computer Systems And Software - Software Systems

Universidad Externado De Colombia

High School Diploma -

Service Training Provided
Maidy Ortiz