Summary
Overview
Work History
Education
Skills
Languages
Certification
CPR & AED rescue - Startme up niagara
Timeline
Generic
Billy Joe McDermaid

Billy Joe McDermaid

ST CATHARINES,ON

Summary

Dedicated Housing Support Worker at Gateway of Niagara with expertise in trauma-informed care and active listening. Successfully enhanced client outcomes through personalized support and effective collaboration with local organizations. Proven ability to manage complex cases and promote healthy landlord-tenant relationships, ensuring clients achieve their housing goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Housing Support Worker

Gateway of Niagara
11.2023 - 08.2024
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

Street Outreach Worker

Gateway of Niagara
11.2023 - 08.2024
  • Collaborated with internal departments to develop comprehensive outreach plans tailored to specific target populations.
  • Strengthened relationships with local organizations through regular communication and collaboration on initiatives.
  • Maintained accurate records of all activities, providing valuable data for reporting purposes and future decisionmaking.
  • Enhanced community engagement by organizing and hosting outreach events.

Shelter Support Worker

Start Me Up Niagara
11.2020 - 04.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • De-escalated clients with nonviolent techniques.
  • Supported intake procedures and referrals to housing or addiction services

Education

Clarkson Secondary
Mississauga, ON

No Degree - Social Services

Durham College
Oshawa, ON
01-2027

Skills

  • Trauma Informed care
  • Active listening and empathy
  • Harm reduction and safety planning
  • Team collaboration and peer support
  • Cultural humility and anti-oppressive practice

Languages

English
Full Professional

Certification

  • occupational health and safety awareness
  • Non-violent crisis intervention
  • Naloxone training certificate
  • Safe supply and harm-reduction certificate
  • Cultural competence certificate


CPR & AED rescue - Startme up niagara

During my tenure at start me up niagara I acquired hands on experience with CPR and administering naloxone.

Timeline

Housing Support Worker

Gateway of Niagara
11.2023 - 08.2024

Street Outreach Worker

Gateway of Niagara
11.2023 - 08.2024

Shelter Support Worker

Start Me Up Niagara
11.2020 - 04.2023

Clarkson Secondary

No Degree - Social Services

Durham College

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Billy Joe McDermaid