Jenna Cole
Cranbrook
Summary
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housing Support Worker
Community Connections
11.2021 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Helped clients find permanent or temporary housing.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
- Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
- Assisted applicants in filling out housing applications and verifying assets.
Program Coordinator
Colombia Basin Trust
09.2023 - 03.2024
- Managed project timelines by tracking milestones and adjusting plans as needed.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Organized training sessions for team members to enhance skills and improve program delivery.
- Supported team development by recognizing individual strengths and promoting skill enhancement opportunities.
- Evaluated program outcomes by analyzing participant feedback and conducting follow-up surveys.
Hair removal
Stripped Wax Bar
01.2014
Waitress, Host
Beach Grove
01.2012
Server
Mario’s Kitchen
01.2010
Server
Red Robin
01.2006
Customer Service Rep
Above the Underground
01.2006
Fiber Optic Splicer
Dixon Networks
01.2017 - 01.2019
Professional house cleaner / organizer
Owner / Operator
01.2014 - 01.2017
Nail Technician
Son Mai Spa
01.2013 - 01.2014
Customer Service
Thrifty Foods
01.2011 - 01.2012
Customer Service Rep
Payday Loans
01.2010 - 01.2011
Child Care Provider
Daycare
01.2007 - 01.2008
Shift Manager / Cook
Swiss Chalet
01.2006 - 01.2008
Education
Diploma - Human Services
College of The Rockies
Cranbrook BC08-2024
NVCI Training -
01.2022
English 90 -
College Of the Rockies
01.2022
Human Resources & Business Admin -
Robertson College
01.2020
Spa Aesthetics Diploma -
Kosmetea Academy
01.2010
English 12 upgrading course -
University of the Fraser Valley
01.2006
General studies -
Yale Secondary School
01.2003
Skills
- Customer Service
- Multi-tasking
- Complaint Resolution
- Communication
- Team Coordination
- Affordable Housing Knowledge
- Referrals and networking
- Applications
- Homelessness solutions
- Trauma-informed care
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Educationcertificates
- Food Safe Certificate, 2023
- Opioid Poisoning Response Training, 2022
- NVCI Training, 2022
- English 90, College Of the Rockies, 2022
- Human Resources & Business Admin, Robertson College, 2020
- Spa Aesthetics Diploma, Kosmetea Academy, 2010
- English 12 upgrading course, University of the Fraser Valley, 2006
- General studies, Yale Secondary School, 2003
Languages
English
Full Professional
Certification
- Nonviolent Crisis Intervention Training Certificate - Crisis Prevention Institute.
- Class 5 Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Program Coordinator
Colombia Basin Trust
09.2023 - 03.2024
Housing Support Worker
Community Connections
11.2021 - Current
Fiber Optic Splicer
Dixon Networks
01.2017 - 01.2019
Hair removal
Stripped Wax Bar
01.2014
Professional house cleaner / organizer
Owner / Operator
01.2014 - 01.2017
Nail Technician
Son Mai Spa
01.2013 - 01.2014
Waitress, Host
Beach Grove
01.2012
Customer Service
Thrifty Foods
01.2011 - 01.2012
Server
Mario’s Kitchen
01.2010
Customer Service Rep
Payday Loans
01.2010 - 01.2011
Child Care Provider
Daycare
01.2007 - 01.2008
Server
Red Robin
01.2006
Customer Service Rep
Above the Underground
01.2006
Shift Manager / Cook
Swiss Chalet
01.2006 - 01.2008
NVCI Training -
English 90 -
College Of the Rockies
Human Resources & Business Admin -
Robertson College
Spa Aesthetics Diploma -
Kosmetea Academy
English 12 upgrading course -
University of the Fraser Valley
General studies -
Yale Secondary School
Diploma - Human Services
College of The Rockies
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