Bijoy Desai
Caledon,Canada
Summary
An energetic, reliable, and adaptable public servant who is passionate and results-oriented and who possesses excellent client/customer service and communication skills. Ready to assume any key role where my past knowledge, skills and experiences alongside my proactive, interpersonal, and problem-solving attributes can positively contribute to achieving the key outcomes of the Public Prosecution Service of Canada (PPSC).
Overview
6
6
years of professional experience
Work History
SENIOR PROGRAM/PROJECT SUPPORT CLERK
Canada Border Services Agency (CBSA)
Mississauga, Canada
05.2024 - Current
- Currently working in the TRIPC unit, in the Hearings Division of the Intelligence and Investigations Operations Division (IIOD), Intelligence and Enforcement Branch - Greater Toronto Area Region (GTAR):
- Responsible for preparing 10 or more files each week for refugee claimants’ upcoming appointments with the TRIPC unit through the following processes; verifying that the refugee claimants’ live in Ontario; printing the clients’ Basis of Claim (BOC) and their client application summary (immigration application) forms and compiling and scanning the interview notes, passport copies and other national forms of identifications into GCMS; confirm that the client’s background information and their education/personal history in GCMS are accurate and up to date; ensuring that information related to the client’s passport in GCMS is precise, is seized by our office and validate that the securities background of the clients has been received in GCMS
- Files were prepared in advance and on time before the clients’ appointment and no complaints arose from Hearings Advisors (HA) about steps missed while files were being prepared
- Actioned over 30 or more missing file requests from the TRIPC and the Refugee Protection Units (RPU) by utilizing technological devices such as the RFID gun and RFID tracker to locate the files
- Refugee claimants had their appointments and their appointments for withdrawal of their refugee claims on their scheduled date and requests for certified true copies of their passport, national identifications, driver's license, etc
- Were provided to them promptly upon visiting our office to request this
- Addressing queries from refugee claimants concerning the status of their work permit in a timely, professional manner; Refugee Protection Claimant Document (RPCD); upcoming appointments with the relevant units that their file is assigned to; when refugee claimants will be able to receive their passports back upon becoming a Permanent Resident (PR) of Canada, withdrawal processes, directing clients to appropriate offices where necessary (i.e
- Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada (IRB), checking where the file is situated in National Case Management System (NCMS), etc
STUDENT CLERK – FEDERAL STUDENT WORK EXPERIENCE PROGRAM (FSWEP)
Canada Border Services Agency (CBSA)
Mississauga, Canada
05.2019 - 04.2024
- Worked in the TRIPC unit, in the Hearings Division of the Enforcement and Intelligence Operations Division (EIOD) – Greater Toronto Area Region (GTAR):
- Registered 25 to 30 refugee claimants with appointments for the Toronto Refugee Influx Processing Center, Minister’s Delegate Review (MDR), and the RPU units as well as from other units upon email request from an officer into Microsoft Word to notify the Hearings Advisors and the respective units of their refugee claimants’ arrival
- Completed registrations in an efficient, timely and effective manner
- Inputted into the Global Case Management System (GCMS), upon request from refugee claimants their updated contact information (i.e
- Email address and phone number) and their place of residence as well as verifying that all their information was up to date
- Items were inputted with accuracy ensuring great attention to detail
- Answered any queries from refugee claimants concerning the status of their work permit in a timely, professional manner; Refugee Protection Claimant Document (RPCD); upcoming appointments with the relevant units that their file is assigned to; when refugee claimants will be able to receive their passports back upon becoming a Permanent Resident (PR) of Canada, withdrawal processes, directing clients to appropriate offices where necessary (i.e
- Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada (IRB), checking where the file is situated in National Case Management System (NCMS), etc
VICE PRESIDENT (VP) - MEMBERSHIP
Tangri Toastmasters - Toastmasters International
Mississauga, Canada
09.2021 - 09.2022
- The role of the Vice President (VP) Membership for Tangri Toastmasters, which is affiliated with Toastmasters International, was to promote memberships to people not affiliated with Tangri Toastmasters or Toastmasters International to join our club to enhance and improve their public speaking skills:
- Succeeded in persuading 6 to 10 members to join the Tangri Toastmasters club
- Corresponded through email to prospective new members upon receiving requests from Toastmasters International highlighting a member’s interest in joining the club by sending them an invitation to come and observe the club to register with our club
- Members emerged from the Tangri Toastmasters Club with more confidence in their public speaking skills
Education
Bachelor of Arts (B.A.) - Political Science
Glendon College, York University
Toronto, Ontario05.2024
Ontario Secondary School Diploma -
Mayfield Secondary School
Caledon, Ontario06.2015
Fletcher’s Meadow Secondary School
Brampton, Ontario06.2013
Skills
- CBSA databases
- Global Case Management System (GCMS)
- National Case Management System (NCMS)
- Radio-frequency identification (RFID)
- Microsoft Office Products
- Excel
- Word
- Outlook
- Customer service
- Data entry
- Collaboration
- Communication
- Organization
Volunteer Experience
Vice President (VP) - Membership, Tangri Toastmasters - Toastmasters International, Mississauga, Ontario, 09/01/21, 09/01/22, Promoted memberships to people not affiliated with Tangri Toastmasters or Toastmasters International., Corresponded through email to prospective new members highlighting a member’s interest in joining the club.
Timeline
SENIOR PROGRAM/PROJECT SUPPORT CLERK
Canada Border Services Agency (CBSA)
05.2024 - Current
VICE PRESIDENT (VP) - MEMBERSHIP
Tangri Toastmasters - Toastmasters International
09.2021 - 09.2022
STUDENT CLERK – FEDERAL STUDENT WORK EXPERIENCE PROGRAM (FSWEP)
Canada Border Services Agency (CBSA)
05.2019 - 04.2024
Bachelor of Arts (B.A.) - Political Science
Glendon College, York University
Ontario Secondary School Diploma -
Mayfield Secondary School
Fletcher’s Meadow Secondary School
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