Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Conrad Clarke

Caledon,Canada

Summary

A results-driven professional with a comprehensive background in diverse roles. Known for enhancing operational workflows and contributing to cross-functional team success. Reliable, adaptable, and skilled in multitasking and conflict resolution.

Overview

13
13
years of professional experience

Work History

Order Services Generalist

Ascensia Diabetes Care
10.2023 - Current
  • Support Strategic business plans that encompass Customer Service, Logistics, Supply Chain, Sales and Finance objectives that are consistent with customer strategies as well as company goals.
  • Effectively manage external customers with internal field and trade sales representatives
  • Coordinate customer electronic data interface (EDI) transactions via external service provider (SPS & SalesForce)
  • Log, route, track, reconcile, and resolving customer disputes/residual cases in an accurate and timely manner within scope of defined policy or management.
  • Liaise in projects to increase operational efficiencies in conjunction with other departments

Field Technician & Senior Sales Agent

Bell Technical Solutions
07.2019 - 03.2023
  • Fully Trained in Fiber and Copper installations and repairs.
  • Adhered to all BTS policies and procedures including; Health and Safety, Customer Services and Installs and Code of Ethics.
  • Promoted to Technician Mentor, helping new hires learn the necessary skills to progress in the field.
  • As a sales agent, responsible for calling out to potential new clients via referrals to sign them up for Bell products.
  • Conducted Credit Risk analysis on a daily basis for new clients.
  • Coordinated with management team to lead multiple projects that came to our desk.

Co-Store Manager

Call It Spring
11.2018 - 07.2019
  • Scheduled, trained, coached employees to maximize performance in customer service, revenue generation, and daily tasks
  • Increased customer satisfaction and bottom-line revenue by expanding products, offering special promotions and by building customer loyalty through online subscriptions
  • Protected store assets and merchandise by company standards of operation
  • Planned and implemented all seasonal floor sets to ensure they met company standards and deadlines.

Co-Store Manager

Guess
05.2017 - 06.2018
  • Lead by example by training, developing and providing ongoing feedback
  • Coached team on product knowledge, selling techniques, visual merchandising and delivering an outstanding customer experiences
  • Met and exceed profitability expectations for the store in sales, payroll, shrink and conversion
  • Controlled company assets by meeting all loss prevention measures
  • Maintained all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom

Store Manager

SoftMoc
11.2012 - 05.2017
  • Completing all duties to store openings and closing procedures such as ensuring sufficient cash flow, daily deposits, and inventory and loss prevention management
  • Ensured my team was adhering to sales culture and customer service expectations by training and mentoring
  • Ensuring the team was upholding SoftMoc maintenance standards through proper display and presentation of merchandise in the store
  • Attaining and exceeding weekly & monthly quotas
  • Building congenial relationships with staff and customers

Education

High School Diploma - Business Administration

Vaughan Secondary School
Vaughan, ON
06.2012

Skills

  • Organization & Time management
  • Technician Support
  • French Language Fluency
  • Staff Management & Training
  • Data Entry
  • Trend analysis
  • MS Office
  • KPI Metrics
  • First Aid/CPR
  • Problem resolution
  • Computer proficiency
  • Product knowledge

Accomplishments

  • Youngest person to achieve Store Manager Position in the company (SoftMoc)
  • Winning Customer Service Award 4 times. Came first place out of the entire company.(SoftMoc)
  • Top Performer at the Guess Co-Manager workshop (Guess?)
  • Top Sales Performer Region wide (Call it Spring)
  • Received Yearly Award of Excellence in 2021 (Bell)

Languages

English
French

Timeline

Order Services Generalist

Ascensia Diabetes Care
10.2023 - Current

Field Technician & Senior Sales Agent

Bell Technical Solutions
07.2019 - 03.2023

Co-Store Manager

Call It Spring
11.2018 - 07.2019

Co-Store Manager

Guess
05.2017 - 06.2018

Store Manager

SoftMoc
11.2012 - 05.2017

High School Diploma - Business Administration

Vaughan Secondary School

Similar Profiles

CREATE PROFILE
Conrad Clarke