Ramandeep Mann
Calgary,Canada
Summary
Dedicated law enforcement and immigration services professional with a proven track record in managing complex cases and ensuring accuracy while handling sensitive information. Expertise in case processing and client support, complemented by strong communication skills that drive organizational success. Adaptable team player committed to continuous learning and contributing to team objectives in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Processing Officer
Premier Visa and Immigration Services
Calgary, Alberta
04.2023 - Current
- Facilitated the acquisition of work permits within Canada and internationally.
- Processed study permits for applicants inside and outside Canada.
- Managed cross-functional communication between sales and administrative teams remotely.
- Handled numerous application submissions.
- Conducted interviews for port of entry and flag poling.
- Conducted investigations on work permit refusals.
- Attention to detail.
- Managed processing of ATIP requests promptly.
- Guided clients through understanding their application's current status.
- Met all deadlines consistently in line with established standards.
- Verified the accuracy of data entered into the computer system.
- Reviewed and processed incoming applications for accuracy and completeness.
- Responded promptly and professionally to customer queries via email or telephone.
Legal Receptionist
Grover Law Firm
Calgary, Alberta
10.2022 - 01.2023
- Handled client inquiries via calls while working with Amicus daily.
- Responded to inquiries from current and potential clients regarding services provided by the firm.
- Answered incoming calls, took messages, and directed callers to the appropriate staff members.
- Ordered supplies when needed for the office operations.
- Scheduled meetings, appointments, and conference calls for attorneys.
- Updated contact information for existing clients in database system.
- Processed payments from clients through credit card machine or cash register.
- Provided general administrative support including typing memos, emails, faxing documents, photocopying documents.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Prepared outgoing mail including packages, certified letters, and courier services.
- Coordinated multiple schedules using online calendaring system.
- Initiated new client files for personal injury cases using Amicus.
- Registered client information using Esi Law software.
- Created client packages focused on personal injury cases.
- Handled distribution of faxes to relevant legal assistants for litigation/pre-litigation.
- Reviewed disbursement transactions with clients for various insurance providers.
- Managed incoming mail efficiently.
Case Processing Agent Remote
Immigration, Refugees and Citizenship Canada
Edmonton, Alberta
09.2020 - 03.2022
- Collaborated remotely with teams across Saskatoon, Edmonton, and Calgary.
- Handled processing of temporary residents, visas, and permits.
- Reviewed client documents to evaluate qualifications.
- Provided recommendations to enhance decision-making processes.
- Gained expertise in Immigration and Refugee Protection Act.
- Ensure thorough attention to details daily.
- Trained practicum students in file processing.
- Maintained high level of organization and detail orientation managing multiple cases concurrently.
- Updated and maintained records in the GCMS database.
- Engaged various teams in resolving problems related to processing activities.
Police Information Clerk Direct Entry Casual Base
Regina Police Services
Regina, Saskatchewan
01.2018 - 02.2019
- Operated within an operational call center for victim reporting.
- Addressed non-emergency incidents such as theft, shoplifting, and vehicle break-ins.
- Entered and managed police reports in the evidence management system.
- Graduated from Citizens Police Academy Course.
- Entered stolen license plates, missing person reports, and escape incidents into CPIC.
- Logged traffic-related tickets into the system.
- Recorded detailed information in MVA reports.
- Utilized live scan technology to verify fingerprints for criminal records.
- performed vulnerable sector checks
- Performed criminal record checks
Student Enforcement Clerk
Enforcement & Intelligence Operations Division / Canada Border Services Agency (CBSA)
Regina, Saskatchewan
05.2017 - 12.2017
- Managed confidential files containing PR, FN, and Canadian citizens.
- Updated records with criminal charges and court dates.
- Enforced criminal code, issued information alerts.
- Enhanced processes using GCMS and NCMS effectively.
- Coordinated dispatch for Inland enforcement unit.
- Processed conviction certificates for compliance.
- Reviewed fingerprint sheets with UCI numbers from RCMP.
- Supported the coordination of mail postal seizures at airports.
- Carried out service operations for enforcement vehicles.
Administration Clerk
Ministry of Corrections and Policing
Regina, Saskatchewan
05.2012 - 08.2012
- Answered telephones, directed calls, and took messages.
- Performed general office duties such as answering phones, ordering supplies, maintaining records management database systems.
- Provided assistance to staff with procedures and policy planning.
- Designed binders and developed procedures for corrections.
- Participated in events alongside the minister.
- Participated in various notable events within the legislative building.
Administrative Assistant -Summer Term
Ministry of Corrections, Policing and Public Safety
Regina, Saskatchewan
06.2011 - 08.2011
- Handled emergency responses regarding provincial flood situations.
- Compiled provincial disaster reports.
- Engaged in decision-making processes during meetings.
- Participating in minor project initiatives.
- Reported on findings and documented data.
- Stocked firefighter emergency kits with crucial items.
- Analyzed reports on fire-related incidents.
- Conducted research on various topics as requested by management.
Education
BACHELOR OF HUMAN JUSTICE STUDIES -
THE UNIVERSITY OF REGINA
05.2021
Skills
- Customer service
- Research
- Excellent communication
- Data entry
- Team building
- Attention to detail
- Remote office availability
- Clerical support
- 50 WPM typing speed
- Call handling
- CPIC and CJIM
- Microsoft Word
- Critical thinking
- Multitasking and organization
- Conflict resolution
- Application processing
- Decision-making
Certification
- CPIC Query Narrative Course (Criminal Police Information Centre), September 5, 2024
- Alberta Victim Services (AVS), Government of Alberta – March 22, 2024
- Criminal Justice Information Management Certification, Canadian Police Knowledge Network (CPKN), August 2024
- Citizens Police Academy Training, Regina Police Service, January 23, 2019 - April 10, 2019
- Sexual Assault and Abuse First Responder, Regina Sexual Assault Center, March 2018
- Applied Suicide Intervention Skills Training (ASIST), Regina Sexual Assault Center, June 1, 2017
- 24-Hour Crisis Line Training, Regina Sexual Assault Center, July 2017
- Enhanced Reliability Clearance (ERC), Canada Border Services, May 1, 2017
- Secret Clearance (SC), Canada Border Services, July 1, 2017
References
Available Upon Request
Community Service
Regina Sexual Assault Center, Crisis Responder, January 2018 - July 2018: Delivered emotional and practical support to victims, facilitated accompaniment to the hospital and police station, and answered the crisis line after hours
Accomplishments
- Immigration, Refugees and Citizenship Canada (IRCC) - Awarded Hidden Gems 10th Anniversary for Oval Diamond Team Building and Inclusivity Promotion (March 17, 2021)
References
References available upon request.
Timeline
Case Processing Officer
Premier Visa and Immigration Services
04.2023 - Current
Legal Receptionist
Grover Law Firm
10.2022 - 01.2023
Case Processing Agent Remote
Immigration, Refugees and Citizenship Canada
09.2020 - 03.2022
Police Information Clerk Direct Entry Casual Base
Regina Police Services
01.2018 - 02.2019
Student Enforcement Clerk
Enforcement & Intelligence Operations Division / Canada Border Services Agency (CBSA)
05.2017 - 12.2017
Administration Clerk
Ministry of Corrections and Policing
05.2012 - 08.2012
Administrative Assistant -Summer Term
Ministry of Corrections, Policing and Public Safety
06.2011 - 08.2011
- CPIC Query Narrative Course (Criminal Police Information Centre), September 5, 2024
- Alberta Victim Services (AVS), Government of Alberta – March 22, 2024
- Criminal Justice Information Management Certification, Canadian Police Knowledge Network (CPKN), August 2024
- Citizens Police Academy Training, Regina Police Service, January 23, 2019 - April 10, 2019
- Sexual Assault and Abuse First Responder, Regina Sexual Assault Center, March 2018
- Applied Suicide Intervention Skills Training (ASIST), Regina Sexual Assault Center, June 1, 2017
- 24-Hour Crisis Line Training, Regina Sexual Assault Center, July 2017
- Enhanced Reliability Clearance (ERC), Canada Border Services, May 1, 2017
- Secret Clearance (SC), Canada Border Services, July 1, 2017
BACHELOR OF HUMAN JUSTICE STUDIES -
THE UNIVERSITY OF REGINA
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