Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bianca Williams

Lakeshore,ON

Summary

Passionate about helping others and dedicated to making a positive impact!

Strong advocate for collaboration, always striving to create an environment where everyone can succeed and thrive.

Overview

15
15
years of professional experience

Work History

Emergency Medical Dispatcher

OnStar
09.2022 - Current
  • Provide compassionate assistance to distressed callers in emergencies, ensuring accurate and timely communication with emergency responders.
  • Quickly and accurately gather pertinent information to input accurate data and maintain privacy and confidentiality of members.
  • Collaborated with Emergency Communications Centres across Canada and USA, utilizing advanced mapping systems to guide emergency services.
  • Maintained high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.

Personal Support Worker

Paramed Home Healthcare
09.2018 - 08.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness, medication administration, and monitor of daily living.
  • Provided companionship and respite services, improving quality of life for patients and their families.
  • Documented patient conditions, tracked behaviors, and ensured safety and wellness, while also training new staff in best practices.

Personal Support Worker

Riverside Place Nursing Home
09.2018 - 08.2020
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted clients with daily living needs to maintain self-esteem, promote independence and wellbeing.
  • Utilized lifting devices for resident transfers and contributed to maintaining a positive environment for residents and staff.

Front End Lead Supervisor

Tecumseh Home Hardware
01.2014 - 09.2018
  • In charge of maintaining inventory at front end, ensuring all products are correctly labeled and in the correct place.
  • Supervised and trained new cashiers on POS system & policies and procedures.
  • Balanced daily deposits and safe counts at the end of each shift
  • Ensure prompt, friendly customer service, handling customer complaints, return approvals and overriding system errors.

Front Desk Receptionist

Community Support Centre
01.2010 - 01.2018
    • Managed front desk operations, including answering phones, handling inquiries, and managing accounts payable/receivable.
    • Assisted in community programs such as the Food Bank, Congregate Dining for Seniors, and Meals on Wheels.
    • Supported the Executive Director with administrative tasks and created marketing materials for community outreach.

Education

Diploma - 911 Emergency Services Communications

Seneca College of Applied Arts And Technology
North York, ON
05.2022

Diploma - Personal Support Worker

St. Clair College of Applied Arts And Technology
Windsor, ON
08.2018

Diploma - Health And Wellness Fundamentals

St. Clair College of Applied Arts And Technology
Windsor, ON
09.2012

Skills

  • Interpersonal communication
  • Data Entry & Management
  • Attention to detail
  • Time management
  • Leadership

Languages

English

Timeline

Emergency Medical Dispatcher

OnStar
09.2022 - Current

Personal Support Worker

Paramed Home Healthcare
09.2018 - 08.2022

Personal Support Worker

Riverside Place Nursing Home
09.2018 - 08.2020

Front End Lead Supervisor

Tecumseh Home Hardware
01.2014 - 09.2018

Front Desk Receptionist

Community Support Centre
01.2010 - 01.2018

Diploma - 911 Emergency Services Communications

Seneca College of Applied Arts And Technology

Diploma - Personal Support Worker

St. Clair College of Applied Arts And Technology

Diploma - Health And Wellness Fundamentals

St. Clair College of Applied Arts And Technology

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