Eric Young
Courtice
Summary
Professional with strong background in emergency communication and crisis management. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
8
8
years of professional experience
Work History
Emergency/Stolen Vehicle Assistance Advisor
OnStar
02.2021 - Current
- Relayed information to 911 centers across North America during emergency situations such as medical emergencies, car accidents, mental health crises, etc…
- Assisted customers using medical ProQA dispatch during emergency situations such as medical emergencies, car accidents, mental health crises, etc…
- Take calls from members reporting their vehicles as stolen or involving missing/endangered person(s)
- Work with police agencies across North America to help locate stolen vehicles and to locate missing/endangered person(s)
- Mentor new stolen vehicle advisors and help teach companies policies and procedures
Laborer
Lloyds Grounds Management
12.2019 - 01.2021
- Maintained residential and commercial properties
- Installed artificial grass and putting greens
- Picked up and delivered products to both manufacturers and customers
Fulfillment Associate
Walmart
03.2017 - 12.2019
- Stock and rotate merchandise
- Unloaded and separated truck deliveries
- Assisted customers in a friendly manner, making sure they are fully satisfied with their experience
- Provided assistance to other departments in completing tasks
Education
911 Emergency & Call Center Communications Diploma -
Durham College
Oshawa04.2019
GED -
Courtice Secondary School
06.2013
Skills
- Prioritization
- Empathy and understanding
- Written communication
- Compassion
- Patience
- Quick learning
- Analytical thinking
- Customer service
Awards
- CPR Level C and AED trained.
- Trained in Emergency Medical Dispatch ProQA.
- Completed training in Safetalk: suicide alertness for everyone.
- Completed training in Police, Fire and EMS dispatch.
Timeline
Emergency/Stolen Vehicle Assistance Advisor
OnStar
02.2021 - Current
Laborer
Lloyds Grounds Management
12.2019 - 01.2021
Fulfillment Associate
Walmart
03.2017 - 12.2019
GED -
Courtice Secondary School
911 Emergency & Call Center Communications Diploma -
Durham College
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