BIANCA POTTER
montreal
Summary
Detail-oriented professional with proven knowledge of financial services, customer service, and account management. Aiming to leverage my abilities to successfully fill this role on your team.
Overview
9
9
years of professional experience
Work History
Senior Credit counselor agent
CIBC bank
04.2020 - Current
- Started April 2020 as a Credit Counselor in the Delinquency program, assisting client's with there low delinquent credit payments.
- October 2020 I was assigned to launch CIBC's Pre-delinquency program, where we helped our client's to better manage there credit facilities by consolidating there accounts to avoid becoming delinquent.
- By 2021 the Pre-Delinquency team in Montreal was ranked number one for the new program.
- April 2022 transferred to a Senior Credit Counselor, assisting client's with there higher delinquency credit payments.
- April 2024 was assigned to a special projects team leading the modernization of the Pre-Delinquency program drawing on the experience gained in my prior 3 roles within the group.
Cashier
Atwater Market
06.2017 - 10.2019
- Tasks included customer service, quality control of produce, opening and closing of the stand including cash register.
Cashier
Uniprix Pharmacy
08.2016 - 01.2017
- Tasks included customer service, the lotto machine, worked on the floor and in the back store
- Did opening and closing the store on weekends.
Internship
Melissa Nepton
06.2016 - 08.2016
- Worked in the atelier doing quality control, price labels, organization, helping with patterns and cutting.
Internship
SourceKnowledge.com
05.2016 - 06.2016
- Working in accounts receivable as a summer intern
- Posting receivables to Quickbooks and working in Excel.
Education
Women's Fashion -
Lasalle College
04.2019
Costume Design - undefined
Lasalle College
04.2019
High school diploma - undefined
Academie Laurentienne
06.2014
Skills
- Bilingual written & spoken: French & English
- Adobe Suite (Illustrator, Photoshop, InDesign)
- Microsoft Office (Powerpoint, Excel, Word)
- Quickbooks (accounting software)
- Problem Solving
- Multitasking and organization
- Process documentation
Timeline
Senior Credit counselor agent
CIBC bank
04.2020 - Current
Cashier
Atwater Market
06.2017 - 10.2019
Cashier
Uniprix Pharmacy
08.2016 - 01.2017
Internship
Melissa Nepton
06.2016 - 08.2016
Internship
SourceKnowledge.com
05.2016 - 06.2016
Costume Design - undefined
Lasalle College
High school diploma - undefined
Academie Laurentienne
Women's Fashion -
Lasalle College
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